Customer Care

hace 3 meses

Buenos Aires, Argentina Fluid Truck A tiempo completo

**Night Shift Customer Care Agent**

**Location**:Buenos Aires, Argentina (remote)

**Shift**:Sunday through Wednesday from 11 pm - 7 am BA time (GMT-3)

**Compensation: $1075.25 /monthly**

**Night Shift Customer Care Agent**

We are seeking a dedicated and customer-focused individual to join our Customer Care team. In this role, you will be responsible for providing exceptional customer service and support to our customers during the overnight hours.

**Responsibilities**-
Provide product information, pricing, and support to customers regarding our services.Troubleshoot technical issues and escalate complex problems to the appropriate department.Ensure customer satisfaction by addressing complaints and concerns in a professional and courteous manner.Collaborate with other departments in order to meet customer needs and solve issues.Adhere to company policies, procedures, and service standards to ensure consistency and quality of service delivery.
- Maintain accurate records of customer interactions and transactions in the CRM system.

Night Shift Customer Care Agents will also provide administrative support to our internal support teams when there are periods of downtime during their shift.

**Requirements**:
**What Will Make You Succeed in this Role**:
Previous customer service experience if preferredMust be fluent in English with excellent verbal and written communication skillsStrong problem solving skills with a passion for providing customers with the best possible solution
- Ability to deal with ambiguity and work independently in a fast paced environment

**Benefits**:
**What to Expect When Joining Fluid**Enjoy a 4 day work weekCompetitive salary paid in USDComprehensive training programProfessional development opportunitiesAdditional Benefits Include:
Monthly benefits stipend-
Flexible paid time off + 10 paid company holidays each year-
Team building events- Company provided laptop

At Fluid Truck, you are encouraged to come as you are. We are committed to providing a safe and inclusive workspace for all of our employees no matter their gender, sexual orientation, ethnic identity, race, religious belief, or anything else that makes you unique.

Final Notes: *This position is open for Buenos Aires residents.

**Only Resumes Written in English will be Accepted**

**About Us**

Fluid Truck helps businesses and individuals rent commercial vehicles at the tap of a button. Fluid Truck offers a wide array of trucks, vans, electric vehicles, and more through its mobile app and website 24/7, 365 days a year.

When you join the Fluid Truck team, you are joining a team that is consistently raising the bar for innovation and striving for new heights Fluid Truck is #7 on _Fast Company’s_ Most Innovative Companies in the World in Transportation We are also proud to be one of the fastest growing companies in North America according to _Deloitte_

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