Customer Care Trainer

hace 4 semanas


Buenos Aires, Argentina BetWarrior A tiempo completo

**JOIN OUR TRIBE**

Do you strive for **excellence**? Do you embrace **innovation**? Do you fight with **fairness** and **respect**?

We are an exciting new gaming company based in Barcelona and Buenos Aires. Our innovative** sports betting and casino games **will rock your world. We have a burning desire to make gaming **great entertainment** and **socially acceptable**. We want it to be **fun** for our customers and our teams. We are **BetWarrior**.

We welcome **passionate** warriors and are currently looking for an experienced **Customer Care Trainer & QA**. **The** Customer Care Trainer & QA **who will help us resolve all training requirements for various customer operations.**

**What you will do**:

- Ensure first-rate customer support to our highly demanding customer base
- Responsible for keeping the team up to date about Customer Care operations, policies, and procedures
- You will conduct regular feedback reviews and evaluations within the customer care operations, monitoring performance and noting areas for improvements
- You will work closely with customer care operations to improve overall department and organization efficiency and performance by identifying opportunities to enhance internal processes
- You will work closely with the other operational teams, such as Fraud & Risk, Responsible Gaming, Payment Services, Marketing, and CRM in order to remain up to date on our product offering and procedures
- You will provide the initial training to new customer care agents as well as specific training to the existing customer care team as per requirement or operational needs
- You will analyze procedures and recommend improvements
- Design and implement quality assurance scorecard programs (over 90%)
- Analyze and gain actionable insights based on monthly quality reports
- You will be the team leader back up
- Being passionate about providing customer care and bringing a can-do attitude to help continuously improve the BetWarrior experience
- This role relies heavily on both written and verbal communication when interacting with customers and directing team members. So we value a high degree of empathy and a caring approach to deliver a top-notch customer support service.
- Conflict resolution/problem-solving skills
- Effective team coordination and organization skills are vital
- Some experience with employee evaluations to successfully manage their team’s growth and performance
- Ability to motivate others.
- Keen interest in e-gaming and a willingness to learn and improve
- Highly motivated and with a flexible attitude towards rotating, shift-based working hours
- Knowledge of the online gaming market, products and customers
- Bilingual English is a must for this role.
- Portuguese would be a plus

**We expect you to embody the BetWarrior values**:
**TAKE RESPONSIBILITY**- For your actions and progress, for our internal and external community

**BE FAIR **- Treat others like you want to be treated

**STRIVE FOR EXCELLENCE**- In your own performance and in ensuring the quality of our products and service

**BE CURIOUS**- To learn and growth all the time.

**EMBRACE INNOVATION** - Explore creative opportunities and love the unconventional

**HAVE FUN**- Make gaming great entertainment and our workplace exciting


  • Customer Care Trainer

    hace 2 semanas


    Buenos Aires, Argentina BetWarrior A tiempo completo

    JOIN OUR TRIBEDo you strive for excellence? Do you embrace innovation? Do you fight with fairness and respect?We are an exciting new gaming company based in Barcelona and Buenos Aires. Our innovative sports betting and casino games will rock your world. We have a burning desire to make gaming great entertainment and socially acceptable. We want it to be fun...

  • Customer Care Trainer

    hace 2 semanas


    Buenos Aires, Buenos Aires C.F., Argentina BetWarrior A tiempo completo

    JOIN OUR TRIBEDo you strive for excellence? Do you embrace innovation? Do you fight with fairness and respect?We are an exciting new gaming company based in Barcelona and Buenos Aires. Our innovative sports betting and casino games will rock your world. We have a burning desire to make gaming great entertainment and socially acceptable. We want it to be fun...

  • Customer Care Trainer

    hace 2 semanas


    Capital Federal, Buenos Aires, Argentina BetWarrior A tiempo completo

    **JOIN OUR TRIBE!** Do you strive for excellence? Do you embrace innovation? Do you fight with fairness and respect? We are an exciting new gaming company based in Barcelona and Buenos Aires. Our innovative sports betting and casino games will rock your world. We have a burning desire to make gaming great entertainment and socially acceptable. We want it...

  • Customer Care Specialist

    hace 3 semanas


    Buenos Aires, Argentina Fluid Truck A tiempo completo

    **Position: Customer Care Specialist** **Schedule and work modality**: 11 am to 8 pm (GMT -3). Days off: Sundays and Thursdays. Fully Remote* **Compensation**:948,75 USD/monthly At Fluid Truck our top priority is to provide our customers with a world-class experience. The Customer Care Specialist will play a key role within the company to ensure we are...

  • Customer Care Specialist

    hace 2 semanas


    Buenos Aires, Argentina Fluid Truck A tiempo completo

    **Position: Customer Care Specialist** **Schedule and work modality**: 3 pm to 00 am (GMT -3). Days off: Sundays and Mondays. Fully Remote* **Compensation**:1011,71 USD/monthly At Fluid Truck our top priority is to provide our customers with a world-class experience. The Customer Care Specialist will play a key role within the company to ensure we are...

  • Customer Care Specialist

    hace 2 semanas


    Buenos Aires, Argentina Fluid Truck A tiempo completo

    **Position**: Customer Care Specialist **Schedule and work modality**:3 pm to 00 am (GMT -3) The working schedule includes working during the weekend (3 during the week and 2 on the weekend). Fully Remote* At Fluid Truck our top priority is to provide our customers with a world-class experience. The Customer Care Specialist will play a key role within the...


  • Buenos Aires, Argentina Fluid Truck A tiempo completo

    **Position: Customer Care Specialist** **Schedule and work modality**: 3 pm to 00 am (GMT -3) The working schedule includes working during the weekend (3 during the week and 2 on the weekend). Fully Remote* **Compensation**:862 USD/monthly At Fluid Truck our top priority is to provide our customers with a world-class experience. The Customer Care...

  • Customer Care Specialist

    hace 2 semanas


    Buenos Aires, Argentina Fluid Truck A tiempo completo

    Position: Customer Care SpecialistSchedule and work modality: 11 am to 8 pm (GMT -3)Days off:Sundays and Thursdays. Fully Remote*Compensation:948,75 USD/monthlyAt Fluid Truck our top priority is to provide our customers with a world-class experience. The Customer Care Specialist will play a key role within the company to ensure we are exceeding our...


  • Buenos Aires, Argentina Givaudan A tiempo completo

    Step into our world of creativity and joy! Customer Care Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....

  • Customer Care Specialist

    hace 2 semanas


    Buenos Aires, Argentina Fluid Truck A tiempo completo

    Position: Customer Care SpecialistSchedule and work modality:3 pm to 00 am (GMT -3) The working schedule includes working during the weekend (3 during the week and 2 on the weekend). Fully Remote*At Fluid Truck our top priority is to provide our customers with a world-class experience. The Customer Care Specialist will play a key role within the company to...

  • Customer Care Specialist

    hace 2 semanas


    Buenos Aires, Argentina Fluid Truck A tiempo completo

    Position: Customer Care SpecialistSchedule and work modality: 3 pm to 00 am (GMT -3) The working schedule includes working during the weekend (3 during the week and 2 on the weekend). Fully Remote*Compensation:862 USD/monthlyAt Fluid Truck our top priority is to provide our customers with a world-class experience. The Customer Care Specialist will play a key...


  • Buenos Aires, Argentina Givaudan A tiempo completo

    Step into our world of creativity and joy! Customer Care Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....


  • Buenos Aires, Argentina Givaudan A tiempo completo

    Step into our world of creativity and joy! Customer Care Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....


  • Buenos Aires, Argentina Givaudan A tiempo completo

    Step into our world of creativity and joyCustomer Care Representative Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....

  • Customer Care

    hace 2 semanas


    Buenos Aires, Argentina Fluid Truck A tiempo completo

    Customer Care Night AuditorLocation:Buenos Aires, Argentina (remote) **Only BA residents may apply.Shift:Sunday through Wednesday from 11 pm - 7 am BA time (GMT-3)Compensation: $ /monthlyCustomer Care Night AuditorWe are seeking a dedicated and customer-focused individual to join our Customer Care team. In this role, you will be responsible for providing...


  • Buenos Aires, Argentina Givaudan A tiempo completo

    Step into our world of creativity and joyCustomer Care Representative Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....

  • Specialist, Customer Care

    hace 3 semanas


    Buenos Aires, Argentina Western Union A tiempo completo

    **Specialist, Customer Care **- Buenos Aires, Argentina** Are you passionate about helping others and providing a world-class customer experience? How about offering up your skills in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and...


  • Buenos Aires, Argentina Hansen Technologies A tiempo completo

    **Customer Care Team Lead - Buenos Aires, AR **About the role** The Customer Care Team Lead is responsible for the direct supervision and performance management of the Customer Care Agents at the Call Center. This is a key role for the success of our care agents, as we have just built our customer center in Argentina this role will supervise, and build the...

  • Customer Care Executive

    hace 3 semanas


    Buenos Aires, Argentina BetWarrior A tiempo completo

    **JOIN OUR TRIBE!** Do you strive for excellence? Do you embrace innovation? Do you fight with fairness and respect? We are here to create exceptional online entertainment experiences, offering our clients the chance to win in a transparent, safeand responsible way. We are BetWarrior. We welcome passionate warriors and are currently looking for a dynamic,...

  • Customer Care Executive

    hace 4 semanas


    Buenos Aires, Argentina BetWarrior A tiempo completo

    **JOIN OUR TRIBE!** Do you strive for **excellence**? Do you embrace **innovation**? Do you fight with **fairness** and **respect**? We are an exciting new gaming company based in Barcelona and Buenos Aires. Our innovative** sports betting and casino games **will rock your world. We have a burning desire to make gaming **great entertainment** and...