Customer Care Executive

hace 6 meses

Buenos Aires, Argentina BetWarrior A tiempo completo

**JOIN OUR TRIBE**

Do you strive for excellence? Do you embrace innovation? Do you fight with fairness and respect?

We are here to create exceptional online entertainment experiences, offering our clients the chance to win in a transparent, safeand responsible way. We are BetWarrior.

We welcome passionate warriors and are currently looking for a dynamic, energetic Customer Care Executive - someone who is eager to learn about our company by assisting various departments.

What you will do:

- Ownership of providing top of the bill customer support to our highly demanding customer base
- Responsibility for taking action on daily issues in systems, sites, hardware, procedures, campaigns, and products - and escalating appropriately
- You will interact with, provide feedback to, and nurture an excellent relationship with not only the end customer, but also your colleagues by embracing and supporting the BetWarrior culture and team spirit
- You will engage in a close and pro-active collaboration with the other operational teams, such as Fraud & Risk, Responsible Gaming, Payment Services, Marketing and CRM in order to remain aware of our product offering
- You will be actively involved in providing input for and implementing improvements to our Customer Care operations, policies and procedures
- Responsibility for assisting your Customer Care manager with various tasks and projects for customer support and responsible gaming and any issues
- Ownership of consistently meeting your quality and quantity KPIs
- You will acquire a thorough understanding of our campaigns, promotions, and product offering, including specific functions for Casino, Live Casino and Sportsbook
- You will have opportunities to learn and grow within a rapidly developing company
- A dynamic organisation reflected in the balance of hands-on operations and strategic development to support fast growth and high-quality standards

What we expect from you:

- You are passionate about providing customer care and bring a can-do attitude to help continuously improve the BetWarrior experience
- You display a high degree of empathy and a caring approach to deliver a top-notch customer support service
- You are reliable and have excellent detail-orientation
- You have a keen interest in e-gaming and a willingness to learn and improve
- You are highly motivated and have a flexible attitude towards rotating, shift-based working hours
- You have knowledge of the online gaming market, products and customers
- Fluent verbal, written, and interpersonal communication skills in English. Brazilian Portuguese will be a plus.
- Native Latin American Spanish
- Excellent team player with the ability to meet challenging targets
- Mandatory minimum 2-3 years of experience in Customer Care operations in an international online environment, preferably gambling
- Willingness to work flexible shift rosters
- Relevant academic degree or qualification.

We Expect You to Embody the BetWarrior Values:
ACCOUNTABILITY & OWNERSHIP - to be the protagonist of the game.

RELIABILITY - to do our best and knock it out of the park.

TEAMWORK - to achieve bigger and better goals.

WINNER SPIRIT - to be ready for the match and aim at nothing short of victory.

WELLBEING - to have fun and enjoy your position as it is key to fulfilling our goal.

CURIOSITY & INNOVATION - to encourage exceptional ideas and seek betterment at every chance.

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