Customer Care Specialist

hace 6 meses

Buenos Aires, Argentina Fluid Truck A tiempo completo

**Position**: Customer Care Specialist

**Schedule and work modality**:3 pm to 00 am (GMT -3) The working schedule includes working during the weekend (3 during the week and 2 on the weekend). Fully Remote*

At Fluid Truck our top priority is to provide our customers with a world-class experience. The Customer Care Specialist will play a key role within the company to ensure we are exceeding our customer’s expectations. Our Customer Care Specialists go above and beyond for our customers and leave no stone unturned when solving customer issues.

**As a Customer Care Specialist, You Will Be Responsible For**
- Develop in-depth knowledge of our products and services and provide informative support to our customers
- Provide a seamless customer experience that creates positive sentiment for our brand
- Maintain accurate and detailed records of customer interactions and steps taken to resolve issues
- Direct customers to the appropriate parties and facilitate a seamless handoff if the customer requires additional assistance from a team member from another department
- Meet and/or exceed all customer care metrics
- Adhere to customer service guidelines and company policies
- Provide feedback to Customer Care supervisors and department manager regarding trends and opportunities to improve the customer experience
- Works as a team with other departments as needed to solve customer issues ensure the customer is getting the best possible care
- Collaborates with other departments to support any internal functions and requests as needed
- Provide relevant feedback to help us improve our service offerings

**Requirements**:
**What Will Make You Succeed In This Role**:

- Must be customer obsessed with a friendly and empathetic demeanor
- Utilize critical thinking and problem solving skills to provide solutions and resolve customer issues
- Proactively take steps to improve the customer experience
- Must be an effective communicator with the ability to work cross functionally with multiple departments
- Must be able to able to communicate both written and orally in English
- Must be comfortable working in a fast-paced environment
- Availability: The hours for this position will vary depending on business requirements.

**Benefits**:
**What To Expect When Joining Fluid**:

- Fully Remote Work Modality
- A Competitive Compensation of $750
- Additional pay for working during the weekend, late night shifts and performance bonus
- Career Development Opportunities
- Paid Time Off
- Health Insurance Allowance
- Multicultural work environment
- Stock Options

At Fluid Truck, you are encouraged to come as you are. We are committed to providing a safe and inclusive workspace for all of our employees no matter their gender, sexual orientation, ethnic identity, race, religious belief or anything else that makes you unique.

Final Notes: *This position is open for Buenos Aires residents.
- **Only Resumes Written in English will be Accepted**_

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