Customer Care Specialist
hace 2 semanas
Position: Customer Care Specialist (Dutch)
Location: Remote in Montenegro
Employment Type: Full-time
Are you ready to take your career to the next level? We are seeking experienced Dutch-speaking Customer Care Specialists to join a highly-rated BPO company with exceptional employee satisfaction. In this role, you will provide top-notch support to customers of an e-commerce brand from the comfort of your home in Montenegro.
Duties and Responsibilities:
- Provide technical-based customer assistance via voice, chat, and email promptly and efficiently.
- Ensure an exceptional customer experience by addressing inquiries and resolving issues.
- Document each interaction accurately in a dedicated CRM system.
- Collaborate with the internal team, contribute to department initiatives, and support colleagues by providing feedback and promoting collaborative solutions.
Requirements:
- Fluent in Dutch (C1 level) and English (B2), both verbally and in writing.
- Reside in Montenegro and able to work legally without company sponsorship.
- Experience in Customer Support or technical support, particularly with help desks or IT functions.
- Ability to pass a background check.
- Strong independent work ethic and remote team collaboration skills.
- Excellent problem-solving, critical thinking, and adaptability.
- Proficient with external systems and PC-based internet and software applications (e.g., Microsoft Office).
Offer:
- Attractive remuneration package based on experience, skills, and performance.
- Indefinite contract with private health and life insurance.
- Eight-hour shifts on a weekly rotation, covering line operating hours from Monday to Sunday (9 AM to 11 PM).
- Fully remote work from Montenegro.
- Join a dynamic, creative, and supportive team with a positive work environment.
- Access to guidance and tools to help you reach your full potential.
If you are passionate about delivering excellent customer service and eager to advance your career in a vibrant and supportive setting, we would love to hear from you.
Apply now and become part of a company that values growth and success
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