Customer Care Specialist with Dutch

hace 3 semanas


Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completo

In Collaboration, We Are Hiring: German-Speaking Remote Customer Care Specialist

We are working with a top-rated BPO to recruit German-speaking Customer Care Specialists to support an e-commerce company. This fully remote role is open to qualified candidates based in Serbia, offering a stable environment in a company known for its employee satisfaction.

Position: Customer Care Specialist (German)
Location: Remote / Work-from-Home in Serbia
Employment Type: Full-time, Monday to Friday, 09 AM - 05 PM

Duties and Responsibilities
  • Customer Support: Provide timely technical and product assistance to customers via voice, chat, and email.
  • Customer Satisfaction: Deliver exceptional customer experiences, ensuring all interactions are professional and helpful.
  • Documentation: Accurately record each customer interaction in a CRM system.
  • Team Collaboration: Actively participate in team initiatives, contribute feedback, and support collaborative solutions.
Requirements
  • Language Skills: Proficient in German (C1 level or higher) and English (B2 or higher), both written and verbal.
  • Location: Residing in Serbia with legal eligibility to work.
  • Experience: Previous experience in customer support, technical support, or help desk roles.
  • Background Check: Able to pass a background verification process.
  • Skills: Strong problem-solving, critical thinking, and communication skills; capable of working independently within a remote team.
  • Tech Proficiency: Solid knowledge of PC-based applications (e.g., Microsoft Office) and familiarity with various systems.
What We Offer
  • Competitive Pay: Attractive remuneration based on experience and performance.
  • Stability: Indefinite contract and a regular Monday-Friday schedule.
  • Work-from-Home Allowance: Monthly allowance of 60 EUR to support your remote workspace.
  • Positive Environment: Join a supportive, highly rated team culture.
  • Professional Growth: Access to resources and training for career development.

If you’re an experienced German-speaking Customer Care Specialist eager to work in a positive remote environment, apply today



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