Customer Service Expert with Dutch Language Skills
hace 5 días
About Wibit Consulting & Services
We are working in collaboration with a BPO company to find experienced Dutch-speaking Customer Care Specialists to work remotely in Bosnia and Herzegovina.
This role is perfect for individuals who enjoy helping customers and have excellent communication skills in Dutch (C1 level) and English (B2).
Job Description:
As a Customer Care Specialist, you will be responsible for providing technical-based customer assistance through voice, chat, and email in a timely manner. You will also need to document each interaction in a dedicated CRM system.
You will be an integral part of our internal team and wider organization by taking part in department initiatives, providing feedback and updates, promoting collaborative solutions, and supporting colleagues and departments.
Key Responsibilities:
Provide exceptional customer experienceConduct technical-based customer assistance through voice, chat, and emailDocument each interaction in a dedicated CRM systemRequirements:
To be successful in this role, you will need:
Essential Skills and Qualifications:
Dutch language skills at C1 levelEnglish language skills at B2 levelExperience in Customer Support, particularly with technical support and help desk functionsAbility to go through a background checkStrong abilities to work independently and as a remote team playerProblem-solving and critical thinking skillsAdaptable and flexible, demonstrating the ability to work with process and information changesBenefits:
We offer an excellent remuneration package based on experience, skills, and performance, including:
What We Offer:
Indefinite contractPrivate health and life insuranceEight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PMFully remote work in Bosnia and HerzegovinaA dynamic and creative team with a positive and friendly atmosphereGood work environment - we can show great reviews from our employeesGuidance and tools to reach your full potentialSalary:
The estimated salary for this position is around €22,000 per year, depending on experience and qualifications.
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