Customer Care Trainer

hace 2 semanas

Capital Federal Buenos Aires, Argentina BetWarrior A tiempo completo

**JOIN OUR TRIBE**

Do you strive for excellence? Do you embrace innovation? Do you fight with fairness and respect?

We are an exciting new gaming company based in Barcelona and Buenos Aires. Our innovative sports betting and casino games will rock your world. We have a burning desire to make gaming great entertainment and socially acceptable. We want it to be fun for our customers and our teams. **We are BetWarrior.**

We welcome passionate warriors and are currently looking for an experienced **Customer Care Trainer & QA**. The Customer Care Trainer & QA who will help us resolve all training requirements for various customer operations.

**What you will do**:

- Ensure first-rate customer support to our highly demanding customer base
- Responsible for keeping the team up to date about Customer Care operations, policies, and procedures
- You will conduct regular feedback reviews and evaluations within the customer care operations, monitoring performance and noting areas for improvements
- You will work closely with customer care operations to improve overall department and organization efficiency and performance by identifying opportunities to enhance internal processes
- You will work closely with the other operational teams, such as Fraud & Risk, Responsible Gaming, Payment Services, Marketing, and CRM in order to remain up to date on our product offering and procedures
- You will provide the initial training to new customer care agents as well as specific training to the existing customer care team as per requirement or operational needs
- You will analyze procedures and recommend improvements
- Design and implement quality assurance scorecard programs (over 90%)
- Analyze and gain actionable insights based on monthly quality reports
- You will be the team leader back up
- Being passionate about providing customer care and bringing a can-do attitude to help continuously improve the BetWarrior experience
- This role relies heavily on both written and verbal communication when interacting with customers and directing team members. So we value a high degree of empathy and a caring approach to deliver a top-notch customer support service.
- Conflict resolution/problem-solving skills
- Effective team coordination and organization skills are vital
- Some experience with employee evaluations to successfully manage their team’s growth and performance
- Ability to motivate others.
- Keen interest in e-gaming and a willingness to learn and improve
- Highly motivated and with a flexible attitude towards rotating, shift-based working hours
- Knowledge of the online gaming market, products and customers
- Bilingual English is a must for this role.
- Portuguese would be a plus

**We Also Expect You to Embody the BetWarrior Values**:
**ACCOUNTABILITY & OWNERSHIP - **to be the protagonist of the game.

**RELIABILITY -** to do our best and knock it out of the park.

**TEAMWORK -** to achieve bigger and better goals.

**WINNER SPIRIT -** to be ready for the match and aim at nothing short of victory.

**WELLBEING - **to have fun and enjoy your position as it is key to fulfilling our goal.

**CURIOSITY & INNOVATION -** to encourage exceptional ideas and seek betterment at every chance.

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