Customer Care Professional with Advanced English
hace 6 días
**You Lead the Way. We’ve Got Your Back.**:
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
**How will you make an impact in this role?**:
As a Customer Care Professional in Back office, your goal will be to provide exceptional Relationship Care on every interaction to drive brand loyalty. American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.
**Main responsibilities**:
- Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
- Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy.
- Grow and nurture customer relationships on every interaction that results in measurable Customer value.
- Document necessary account information and offer custom solutions that benefit the customer.
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.
- Attend customer's calls in order to do a following of their cases.
**Skills & Qualifications**:
- Fluency in writing and speaking in advanced French; English is a must (Excluding)
- This position operates in a Monday - Friday environment and we require availability ranging from 2pm-8pm, sometimes holidays or weekends also. We require flexibility.
- Demonstrated resiliency in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
- Demonstrated consultative experience, ability to influence, resourceful.
- Exceptional listening and relationship building skill.
- Creative problem-solving, eager to find customized solutions.
- Experience owning or working in a small business a plus.
- High school diploma or equivalent required.
- Bachelor’s degree preferred - Education benefits available.
- Service vocation to contact customers.
At American Express we are proud to celebrate and promote Diversity, as well as, committed to the principles of Equal Employment Opportunity. Our mission is to continue creating a diverse and inclusive environment, that fully supports your personal and professional development. Be yourself, be in American Express.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
-
Customer Care Professional with Advanced English
hace 6 días
Capital Federal, Buenos Aires, Argentina Amex A tiempo completoAt American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re...
-
Customer Care Professional with Advanced French
hace 5 días
Capital Federal, Buenos Aires, Argentina Amex A tiempo completo**You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...
-
Capital Federal, Buenos Aires, Argentina Amex A tiempo completo**You Lead the Way. We’ve Got Your Back.** At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly...
-
Capital Federal, Buenos Aires, Argentina Amex A tiempo completo**You Lead the Way. We’ve Got Your Back.** At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly...
-
Customer Care Professional
hace 6 días
Capital Federal, Buenos Aires, Argentina Amex A tiempo completo**At American Express we provide a service of excellence, our customers are our most valuable asset and our teams are the key to achieving this great goal. For over 160 years we continue to grow, proactively responding to the needs and expectations of our customers.** **Why American Express?** **There’s a difference between having a job and making a...
-
Customer Care Professional With Advanced French
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina American Express A tiempo completoJob Description - Customer Care Professional with Advanced French & English Skills – Know Your Customer (KYC) (25002069)You Lead the Way.We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways.When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering...
-
Customer Care Professional
hace 4 días
Capital Federal, Buenos Aires, Argentina Amex A tiempo completo**You Lead the Way. We’ve Got Your Back.** At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly...
-
Buenos Aires, Buenos Aires C.F., Argentina American Express A tiempo completoAbout American ExpressAt American Express, we're committed to creating a diverse and inclusive environment that fully supports your personal and professional development. We believe that when everyone feels seen, heard, and valued, we can achieve great things together.Job DescriptionThis role requires someone who is passionate about delivering exceptional...
-
Buenos Aires, Buenos Aires C.F., Argentina American Express A tiempo completoAbout the RoleWe are seeking a skilled Customer Care Professional to join our team. As a Customer Care Professional, you will be responsible for delivering exceptional customer care by promptly and accurately responding to customer inquiries. You will work in a fast-paced, structured customer care environment where your goal will be to provide exceptional...
-
Buenos Aires, Buenos Aires C.F., Argentina American Express A tiempo completoAbout American ExpressWe celebrate and promote diversity and are committed to the principles of equal employment opportunity. Our mission is to create an environment where everyone feels like they belong, and we support each other's personal and professional growth.Job DescriptionThis role requires someone who is passionate about delivering exceptional...
-
Buenos Aires, Buenos Aires C.F., Argentina American Express A tiempo completoAbout the RoleWe're looking for a talented Customer Care Professional to join our team. As a Customer Care Professional, you will be responsible for delivering exceptional customer care by promptly and accurately responding to customer inquiries. You will work in a fast-paced, structured customer care environment where your goal will be to provide...
-
Customer Care Executive
hace 6 días
Capital Federal, Buenos Aires, Argentina BetWarrior A tiempo completo**JOIN OUR TRIBE!** Do you strive for **excellence**? Do you embrace **innovation**? Do you fight with **fairness** **and **respect**? We are here to create **exceptional** online entertainment **experiences**, offering our clients the chance to win in a t**ransparent**, safe**and **responsible** way. We are BetWarrior. We welcome** **passionate**...
-
Customer Care Support Office Representative
hace 1 semana
Buenos Aires, Argentina Givaudan A tiempo completoJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,800...
-
Customer Care Support Office Representative
hace 2 semanas
Buenos Aires, Argentina Givaudan A tiempo completoJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn from our 79 production sites worldwide, known for their...
-
Customer Care Specialist
hace 6 días
Buenos Aires, Argentina Fluid Truck A tiempo completo**Position: Customer Care Specialist** **Schedule and work modality**: 11 am to 8 pm (GMT -3). Days off: Sundays and Thursdays. Fully Remote* **Compensation**:948,75 USD/monthly At Fluid Truck our top priority is to provide our customers with a world-class experience. The Customer Care Specialist will play a key role within the company to ensure we are...
-
Customer Care Trainer
hace 6 días
Capital Federal, Buenos Aires, Argentina BetWarrior A tiempo completo**JOIN OUR TRIBE!** Do you strive for excellence? Do you embrace innovation? Do you fight with fairness and respect? We are an exciting new gaming company based in Barcelona and Buenos Aires. Our innovative sports betting and casino games will rock your world. We have a burning desire to make gaming great entertainment and socially acceptable. We want it...
-
Customer Care Intern
hace 5 días
Buenos Aires, Argentina Givaudan A tiempo completoStep into our world of creativity and joy! Customer Care Intern - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....
-
Specialist, Customer Care
hace 2 semanas
Buenos Aires, Argentina Western Union A tiempo completo**Specialist, Customer Care - Buenos Aires, Argentina** Are you passionate about helping others and providing a world-class customer experience? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Specialist, Customer Care. **Motivated by our values: purpose driven, globally minded,...
-
Customer Care Engineer
hace 2 semanas
Capital Federal, Buenos Aires, Argentina Vestas A tiempo completo**Responsibilities** - To secure high quality customer relationship, leading to increase customer satisfaction and renewal of service contracts. - To work together and communicate effectively with all departments to maintain a good level of interaction within the field and within the office to quickly inform and advise customers on all service operations,...
-
Customer Care
hace 6 días
Buenos Aires, Argentina Fluid Truck A tiempo completo**Night Shift Customer Care Agent** **Location**:Buenos Aires, Argentina (remote) **Shift**:Sunday through Wednesday from 11 pm - 7 am BA time (GMT-3) **Compensation: $1075.25 /monthly** **Night Shift Customer Care Agent** We are seeking a dedicated and customer-focused individual to join our Customer Care team. In this role, you will be responsible for...
