Customer Care Professional
hace 1 semana
**You Lead the Way. We’ve Got Your Back.**
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day
- from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.
**How will you make an impact in this role?**
As a Customer Care Professional in Back office, your goal will be to provide exceptional Relationship Care on every interaction to drive brand loyalty. American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.
**Main Responsibilities**:
- Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
- Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy.
- Grow and nurture customer relationships on every interaction that results in measurable Customer value.
- Document necessary account information and offer custom solutions that benefit the customer.
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.
- Attend customer's calls in order to do a following of their cases.
**Skills & Qualifications**:
- Fluency in writing and speaking in advanced French or German; English is a must (Excluding)
- This position operates in a Monday - Friday environment and we require availability ranging from 8am-8pm, sometimes holidays or weekends also. We require flexibility.
- Demonstrated resiliency in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
- Demonstrated consultative experience, ability to influence, resourceful.
- Exceptional listening and relationship building skills.
- Creative problem-solving, eager to find customized solutions.
- Experience owning or working in a small business a plus.
- High school diploma or equivalent required.
- Bachelor’s degree preferred - Education benefits available.
- Service vocation to contact customers.
At American Express we are proud to celebrate and promote Diversity, as well as, committed to the principles of Equal Employment Opportunity. Our mission is to continue creating a diverse and inclusive environment, that fully supports your personal and professional development. Be yourself, be in American Express.
-
Customer Care Professional
hace 2 semanas
Capital Federal, Buenos Aires, Argentina Amex A tiempo completo**At American Express we provide a service of excellence, our customers are our most valuable asset and our teams are the key to achieving this great goal. For over 160 years we continue to grow, proactively responding to the needs and expectations of our customers.** **Why American Express?** **There’s a difference between having a job and making a...
-
Customer Care Professional with Advanced English
hace 2 semanas
Capital Federal, Buenos Aires, Argentina Amex A tiempo completoAt American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re...
-
Capital Federal, Buenos Aires, Argentina Amex A tiempo completo**You Lead the Way. We’ve Got Your Back.** At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly...
-
Customer Care Professional with Advanced English
hace 2 semanas
Capital Federal, Buenos Aires, Argentina Amex A tiempo completo**You Lead the Way. We’ve Got Your Back.**: With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...
-
Customer Care Professional with English and German
hace 2 semanas
Capital Federal, Buenos Aires, Argentina Amex A tiempo completo**You Lead the Way. We’ve Got Your Back.** At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly...
-
Customer Care Professional with Advanced French
hace 1 semana
Capital Federal, Buenos Aires, Argentina Amex A tiempo completo**You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...
-
Customer Care Executive
hace 2 semanas
Capital Federal, Buenos Aires, Argentina BetWarrior A tiempo completo**JOIN OUR TRIBE!** Do you strive for **excellence**? Do you embrace **innovation**? Do you fight with **fairness** **and **respect**? We are here to create **exceptional** online entertainment **experiences**, offering our clients the chance to win in a t**ransparent**, safe**and **responsible** way. We are BetWarrior. We welcome** **passionate**...
-
Customer Care Trainer
hace 2 semanas
Capital Federal, Buenos Aires, Argentina BetWarrior A tiempo completo**JOIN OUR TRIBE!** Do you strive for excellence? Do you embrace innovation? Do you fight with fairness and respect? We are an exciting new gaming company based in Barcelona and Buenos Aires. Our innovative sports betting and casino games will rock your world. We have a burning desire to make gaming great entertainment and socially acceptable. We want it...
-
Customer Care Specialist
hace 1 día
Buenos Aires, Buenos Aires C.F., Argentina Human Wealth A tiempo completoCustomer Care Specialist - Air LogisticsYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.Your Role:The Customer Care Specialist, Air Logistics, is responsible for ensuring that our customer's experience is a positive one each...
-
Customer Care Specialist
hace 2 semanas
Buenos Aires, Argentina Fluid Truck A tiempo completo**Position: Customer Care Specialist** **Schedule and work modality**: 11 am to 8 pm (GMT -3). Days off: Sundays and Thursdays. Fully Remote* **Compensation**:948,75 USD/monthly At Fluid Truck our top priority is to provide our customers with a world-class experience. The Customer Care Specialist will play a key role within the company to ensure we are...
-
Customer Care Intern
hace 1 semana
Buenos Aires, Argentina Givaudan A tiempo completoStep into our world of creativity and joy! Customer Care Intern - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....
-
Customer Care
hace 2 semanas
Buenos Aires, Argentina Fluid Truck A tiempo completo**Night Shift Customer Care Agent** **Location**:Buenos Aires, Argentina (remote) **Shift**:Sunday through Wednesday from 11 pm - 7 am BA time (GMT-3) **Compensation: $1075.25 /monthly** **Night Shift Customer Care Agent** We are seeking a dedicated and customer-focused individual to join our Customer Care team. In this role, you will be responsible for...
-
Specialist, Customer Care
hace 1 semana
Buenos Aires, Argentina Western Union A tiempo completo**Specialist Customer Care - Buenos Aires, Argentina** Are you passionate about helping others and providing a world-class customer experience? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Specialist Customer Care. **Motivated by our values: purpose driven, globally minded, and...
-
Customer Care Support Office Representative
hace 3 semanas
Buenos Aires, Argentina Givaudan A tiempo completoJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn from our 79 production sites worldwide, known for their...
-
Customer Care Support Office Representative
hace 2 semanas
Buenos Aires, Argentina Givaudan A tiempo completoJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,800...
-
Customer Care Lead
hace 1 semana
Capital Federal, Buenos Aires, Argentina Colppy A tiempo completoColppy es un servicio para PYME y contadores a través de un sistema 100% online de gestión contable y administrativa a muy bajo costo. Estamos en constante crecimiento por lo que estamos buscando un **Customer Care Lead **para sumar a nuestro equipo. En este rol tus responsabilidades principales serán: - Mejorar constantemente la satisfacción de los...
-
Specialist, Customer Care
hace 2 semanas
Buenos Aires, Argentina Western Union A tiempo completo**Specialist, Customer Care **- Buenos Aires, Argentina** Are you passionate about helping others and providing a world-class customer experience? How about offering up your skills in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and...
-
Customer Care Executive
hace 4 semanas
Buenos Aires, Argentina BetWarrior A tiempo completo**JOIN OUR TRIBE!** Do you strive for **excellence**? Do you embrace **innovation**? Do you fight with **fairness** and **respect**? We are an exciting new gaming company based in Barcelona and Buenos Aires. Our innovative** sports betting and casino games **will rock your world. We have a burning desire to make gaming **great entertainment** and...
-
Customer Care Executive
hace 2 semanas
Buenos Aires, Argentina BetWarrior A tiempo completo**JOIN OUR TRIBE!** Do you strive for excellence? Do you embrace innovation? Do you fight with fairness and respect? We are here to create exceptional online entertainment experiences, offering our clients the chance to win in a transparent, safeand responsible way. We are BetWarrior. We welcome passionate warriors and are currently looking for a dynamic,...
-
Customer Care Executive
hace 4 semanas
Buenos Aires, Argentina BetWarrior A tiempo completo**JOIN OUR TRIBE!** Do you strive for **excellence**? Do you embrace **innovation**? Do you fight with **fairness** and **respect**? We are an exciting new gaming company based in Barcelona and Buenos Aires. Our innovative** sports betting and casino games **will rock your world. We have a burning desire to make gaming **great entertainment** and...