Customer Care Representative

hace 3 meses

Buenos Aires, Argentina Global Shared Living Group Inc. A tiempo completo

We are seeking a dedicated and customer-oriented individual to join our team as a full-time remote Customer Care Representative at SharedEasy Coliving /Global Shared Living Group Inc./

Global Shared Living Group Inc. is a pioneering company based in New York, offering comprehensive Coliving services to individuals seeking to relocate to new cities and connect with like-minded people. Coliving revolutionizes the concept of shared housing, where residents enjoy communal spaces such as kitchens and living rooms while having the option of private or shared bedrooms. Our all-inclusive flat fee covers utilities, wifi, furnishings, appliances, and all essentials for a seamless transition into a new home.

As a Customer Care Representative, you will play a vital role as the primary point of contact for our prospective and existing residents. You will be responsible for delivering exceptional customer service, resolving inquiries, and ensuring a positive experience throughout the customer journey.

**Responsibilities**:

- Conducting a significant volume of outbound and inbound phone calls to prospective and existing clients
- Foster a welcoming and inclusive environment for all residents, serving as their main point of contact for any inquiries, concerns, or assistance needed during their stay.
- Coordinate the onboarding process for new residents, ensuring a smooth transition into their Coliving accommodations and providing personalized support to address any questions or needs.
- Conduct regular check-ins with residents to gather feedback, address any issues or concerns, and proactively identify opportunities to enhance their living experience.
- Collaborate with the property management team to ensure that all common areas and amenities are well-maintained and conducive to fostering community engagement among residents.
- Manage resident communications, including newsletters, announcements, and community updates, to keep residents informed and engaged in Coliving community initiatives.
- Develop and implement resident retention strategies to foster long-term relationships and enhance resident satisfaction and loyalty.
- Act as a liaison between residents and external service providers, such as maintenance personnel or utility companies, to ensure prompt resolution of any maintenance or service-related issues.
- Update content on the company website to ensure accuracy and relevance, including property listings and resident resources.

**Requirements**:

- Previous experience in hospitality, property management, or customer service roles, with a strong emphasis on creating exceptional resident experiences and fostering community engagement.
- Excellent interpersonal and communication skills, with the ability to effectively interact with a diverse group of residents and build strong relationships based on trust and mutual respect.
- Excellent Grammar, Spelling, and Communication in English. Proficiency in written and verbal English communication, with impeccable grammar, spelling, and conversational skills. Fluency in additional languages is a plus.
- Strong organizational and problem-solving skills, with the ability to manage multiple priorities and handle challenging situations with poise and professionalism.
- Flexibility to work non-traditional hours, including evenings and weekends, to accommodate resident needs.
- Bachelor's degree in hospitality management, business administration, or a related field is preferred, but not required, with a demonstrated passion for customer care and community engagement.

**Terms of employment**:

- 2-month fully paid probationary period.
- Work hours - 43 hours per week, according to the weekly schedule from Tuesday to Saturday from 9 am to 6 pm EDT, plus flexible 3 hours on Sunday by company needs
- A total of 2 paid vacation weeks is provided per year: one week for every 6 months ofwork.

Pay: $80,000.00 - $100,000.00 per month

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- English fluently (required)

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