Customer Service Representative

hace 3 meses

Buenos Aires, Argentina TechVill Appliance Repair ltd. A tiempo completo

**About Company**:
TechVill is on a mission to redefine Home Services across North America, setting the bar high with our exceptional household appliance repair services. Since our inception in 2017, we've been setting new benchmarks in Calgary, earning recognition from the top 5 appliance manufacturers for handling warranty cases. With a stellar client base of over 20,000 satisfied customers, our licensed technicians, boasting an average of 10 years’ experience, are the driving force behind our exceptional customer service.

**So, currently, we are looking for a Customer Care Representative who will be part of our Call Center** and actively engage in communication with our clients, ensuring the maintenance of our service at the highest level.

**You will have a unique opportunity to**:
➤ Work in a Culture of Growth and Support: Join a team that values your development. We offer access to continuous training resources, a supportive work environment, and ample opportunities for internal growth. Your contributions will be recognized and celebrated as you grow alongside us.
➤ Always To Be Heard ‘Cause Your Voice Matters: We believe in open communication and welcome new ideas. Your innovative thoughts and fresh perspectives will be valued, contributing to our collective success.

**Responsibilities**:
➤ Accept and consult clients by incoming calls.
➤ Formation of invitations for a technician's visits to the clients, and making correct routes.
➤ Making outgoing calls to arrange return visits.
➤ Entering data into CRM.
➤ Working according to work service standards.
➤ Maintain effective communication with other departments within the company.
➤ Working hours Monday-Friday 8 AM to 5 PM (Calgary time zone; GMT-7)

**Your Skills**:
➤ Minimum 1 years of experience as Customer Care Representative / Dispatcher
➤ Ability to work collaboratively and meet deadlines effectively.
➤ Strong self organizational skill and attention to detail.
➤ At least an upper-intermediate level of English proficiency.
➤ Ability to work in the Calgary time zone.

**We Offer**:
➤ Remote online work.
➤ Experience a complete absence of bureaucracy.
➤ Work in a fully English-speaking environment.
➤ Sick leaves and vacations.
➤ Payment in USD.

**Ready to Make a Difference?**

If you're eager to grow within a rapidly expanding company, sharpen your skills, and acquire new ones, then we're looking for you Join us to embark on this journey of professional development and advancement.

Respond to this opportunity, and let's create something remarkable together at TechVill

**Job Types**: Full-time, Permanent

Pay: $700.00 - $800.00 per month

**Experience**:

- Customer Care: 1 year (required)

**Language**:

- English B2-C1 level (required)

**Location**:

- Buenos Aires, Buenos Aires (preferred)

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