Customer Service Representative
hace 2 meses
**About the Opportunity**
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Alight. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities:
- Provide top-notch customer service to clients via phone, email, and other communication channels
- Identify, investigate, and resolve customer complaints and issues in a timely and professional manner
- Follow up on and analyze unresolved cases to ensure customer satisfaction
- Record and report customer interactions, including calls, emails, and other correspondence
- Perform various administrative tasks as needed or assigned
- Data entry and management of customer information
Requirements:
- Previous experience in customer service, preferably in a banking, retail, or sales environment
- Advanced proficiency in Portuguese or bilingual skills
- Availability for full-time work
What We Offer:
- A competitive total rewards package
- Continuing education and training opportunities
- Tremendous potential for growth and development within a global organization
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