Customer Service Representative

hace 2 meses


Buenos Aires, Argentina Alight A tiempo completo

**About the Opportunity**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Alight. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Provide top-notch customer service to clients via phone, email, and other communication channels
  • Identify, investigate, and resolve customer complaints and issues in a timely and professional manner
  • Follow up on and analyze unresolved cases to ensure customer satisfaction
  • Record and report customer interactions, including calls, emails, and other correspondence
  • Perform various administrative tasks as needed or assigned
  • Data entry and management of customer information

Requirements:

  • Previous experience in customer service, preferably in a banking, retail, or sales environment
  • Advanced proficiency in Portuguese or bilingual skills
  • Availability for full-time work

What We Offer:

  • A competitive total rewards package
  • Continuing education and training opportunities
  • Tremendous potential for growth and development within a global organization


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