Customer Service Representative
hace 4 semanas
Job Title: Customer Service Representative
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at JD Sports. As a Customer Service Representative, you will be the first point of contact for our customers, addressing their enquiries and resolving their issues in a timely and professional manner.
Key Responsibilities:
- Provide excellent customer service via phone, email, and social media
- Diagnose and troubleshoot customer issues and concerns
- Escalate complex problems to appropriate departments or supervisors when necessary
- Ensure high levels of customer satisfaction by providing friendly, courteous, and professional service
- Maintain detailed and accurate records of customer interactions and transactions
Requirements:
- Previous experience in a customer service or related role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong product knowledge and ability to learn new systems and processes
About JD Sports: JD Sports is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.
What We Offer: We offer a competitive salary and benefits package, including free parking, incremental holiday allowance, and staff discount on JD Group and other brands within the organisation.
How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application.
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