Customer Experience and Insights Manager

hace 4 días


Buenos Aires, Argentina LEROY MERLIN Portugal A tiempo completo

Como vai ser o teu dia-a-dia?

  • Garantir os standards de excelência que criam uma experiência cliente 5 estrelas, coerente e simples, assegurando a utilização e partilha do conhecimento do habitante e mercado para sustentar decisões estratégicas;
  • Dinamizar os insights do cliente e do mercado, para promover uma cultura customer centric;
  • Desenvolver as jornadas cliente transversais e por segmento cliente;
  • Desenvolver planos de ação para trabalhar os pain points da jornada proporcionando uma experiência de cliente 5 estrelas;
  • Contribuir para a definição das prioridades e necessidades para cada segmento cliente;
  • Desenvolver os standards de excelência para os targets de cliente;
  • Promover o feedback cliente e garantir a medição e análise da performance e satisfação ao longo da customer journey, promovendo a disseminação desta informação na organização;
  • Desenvolver o plano de estudos de cliente e mercado, para dar resposta às necessidades de informação, e acompanhando as tendências de mercado;
  • Implementar os estudos de conhecimento de cliente e mercado (internos e externos);
  • Monitorizar e acompanhar os KPIs de conhecimento e experiência cliente e desenvolver planos de ação
  • Definir prioridades de atuação (pain points) com equipas de vendas, digital e customer service.
O que procuramos em ti?
  • Formação académica mínima ao nível da Licenciatura;
  • Experiência profissional mínima de 5 anos em áreas de experiência cliente ou similares;
  • Experiência como manager de equipa;
  • Competências analíticas e familiaridade com ferramentas de análise de dados;
  • Excelentes capacidades de comunicação e gestão de interdependências;
  • Bons conhecimentos de Inglês.
Quem somos nós?

Na LEROY MERLIN colocamos as pessoas no centro de todas as decisões. Somos uma empresa com uma visão customer & human first. Crescemos e aprendemos com o nosso ecossistema que junta colaboradores, clientes, parceiros e fornecedores para gerar impacto positivo em tudo o que fazemos.

Vivemos um espírito de equipa único que nos caracteriza nos mais de 20 países onde estamos presentes enquanto grupo ADEO. O ambiente é descontraído e informal, onde nos tratamos de igual para igual. Para nós, a Diversidade, Inclusão e Equidade, não são opção, são uma realidade. Sabemos que é a reconhecer, valorizar e a celebrar a diferença que agregamos mais valor junto dos nossos stakeholders.

Procuramos inovação, adaptamo-nos com facilidade, estamos em contacto permanente com ferramentas de trabalho colaborativas. Impulsionados por uma cultura agile e cada vez mais data driven, apostamos na autonomia e responsabilização através de uma política de trabalho flexível. Na LEROY MERLIN todos somos líderes, responsáveis pelo nosso próprio crescimento e aprendizagem.



  • Buenos Aires, Argentina Maersk A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Manager. As a key member of our operations team, you will be responsible for ensuring the delivery of exceptional customer service and driving business growth through strategic logistics operations.Key ResponsibilitiesLead a team of customer...


  • Capital Federal, Buenos Aires, Argentina Edgeuno A tiempo completo

    We're looking for a **Customer Experience Manager** to join the team and be responsible for the overall management of global client contracts, overseeing the development and implementation of strategies to improve the overall customer experience. You will work closely with cross-functional teams such as Network, DevOps, Marketing, and Sales to ensure that...

  • Content Insights Manager

    hace 4 semanas


    Buenos Aires, Argentina NBCUniversal A tiempo completo

    Job Title: Content Insights ManagerAt NBCUniversal, we're seeking a highly skilled Content Insights Manager to lead our Content Insights function in Latin America. As a key member of our Strategy & Insights department, you'll partner with our Director, Audience Insights, and a team of Content Insights Coordinators to drive business growth through data-driven...

  • Content Insights Manager

    hace 4 semanas


    Buenos Aires, Argentina NBCUniversal A tiempo completo

    Job Title: Regional Content Insights ManagerAt NBCUniversal, we're seeking a highly skilled Regional Content Insights Manager to join our Strategy & Insights team in Latin America. As a key member of our team, you will be responsible for leading the Content Insights function, providing strategic recommendations to improve audience performance across the...

  • Content Insights Manager

    hace 2 semanas


    Buenos Aires, Argentina NBCUniversal A tiempo completo

    Job Title: Content Insights ManagerAt NBCUniversal, we're seeking a highly skilled Content Insights Manager to join our Strategy & Insights team. As a key member of our team, you will be responsible for leading the Content Insights function for all Latin America, providing strategic recommendations to improve audience performance across the region.Key...


  • Buenos Aires, Argentina Mercell A tiempo completo

    Customer Success ManagerAt Mercell, we're revolutionizing public procurement to make it accessible and effortless for everyone involved. Our mission is to bring public buyers and visionary suppliers together seamlessly to make great deals easier and shape the future.Your MissionAs a Customer Success Manager at Mercell, you'll be part of our Customer Success...


  • Buenos Aires, Argentina Google A tiempo completo

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 5 years of experience in research, insights, or management consulting. - Ability to speak and write in English and Spanish fluently. **Preferred qualifications**: - Experience managing first and third-party research tools and in consulting or media projects, measuring...


  • Buenos Aires, Argentina Novo Nordisk A tiempo completo

    Business Insights Manager **Category**:Commercial Marketing**Location**:Vicente Lopez, Buenos Aires, AR- Are you ready for a life-changing career at Novo Nordisk Argentina? Join us.- Working at Novo Nordisk is never just a job, it is an opportunity to have a life-changing career - you grow professionally.**The Position** - The Business Insights Manager,...


  • Buenos Aires, Argentina HRprofile A tiempo completo

    **HR Profile**, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Customer Success Manager** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**: As a Customer Success Manager,...


  • Buenos Aires, Argentina NBCUniversal A tiempo completo

    Job DescriptionAbout the RoleThe Regional Content Insights Manager is a key position within the Strategy & Insights department at NBCUniversal, responsible for leading the Content Insights function for all Latin America. This role requires a strategic thinker and insights-producer who can partner with the Director, Audience Insights and a team of Content...

  • Content Insights Manager

    hace 4 semanas


    Buenos Aires, Argentina NBCUniversal A tiempo completo

    Job SummaryThe Regional Content Insights Manager is a key role within the Strategy & Insights department, responsible for leading the Content Insights function for all Latin America. This position requires a strategic thinker with a passion for media research and a strong understanding of analytical tools and methodologies.Key ResponsibilitiesPartner with...


  • Buenos Aires, Argentina FYG Consultoría A tiempo completo

    Estamos en búsqueda de **Customer Experience Manager**, para sumarse a compañía aseguradora líder, con presencia internacional. Como **Customer Experience Manager**, serás la voz de nuestros clientes. Tu rol será estratégico, trabajando junto a socios de negocios y alianzas tecnológicas para transformar nuestro negocio de manera innovadora. Serás...


  • Buenos Aires, Argentina NewellRubbermaid A tiempo completo

    **Customer Marketing Associate Manager** Job Number: 2303112 **Position**: Customer Marketing Associate Manager **Location**: Garín, Provincia de Buenos Aires **Reports to**: Sr Marketing & Customer Marketing Manager As the **Customer Marketing Associate Manager** for Virulana brand, you will lead a cultural use of data-driven insights built by a deep...


  • Buenos Aires, Argentina Ready Set. A tiempo completo

    At Ready Set, we shoot and edit fresh video ads for Facebook, Instagram and TikTok every week for clients like DoorDash, Hims + hers, Brigit and more. It's like Saturday Night Live: Monday we're writing on a new script and the rest of the week our producers and editors work to get it made. The ad then goes into testing and we get to learn if it's a hit or...


  • Buenos Aires, Argentina IQVIA A tiempo completo

    Overview As the Marketing Insights Manager, your role will be pivotal in harnessing the power of data to drive our marketing strategies. We are seeking an individual with a deep analytical skill set and a mindset that thrives on data-driven decision making. Your ability to weave together data from various sources to tell a compelling story will be key in...


  • Buenos Aires, Argentina NBCUniversal A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Content Insights Manager to lead our Content Insights function in Latin America. As a key member of the Strategy & Insights department, you will be responsible for providing strategic recommendations to improve audience performance across the region.Key ResponsibilitiesLead Content Insights...


  • Buenos Aires, Argentina Visa A tiempo completo

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...


  • Buenos Aires, Argentina Mercell A tiempo completo

    Revolutionize Public Procurement with MercellAt Mercell, we're on a mission to transform the public procurement landscape, making it seamless and accessible for all stakeholders. Imagine a world where buyers and suppliers collaborate effortlessly to drive growth and innovation. That's what we're working towards.Your RoleAs a Customer Success Manager, you'll...


  • Buenos Aires, Argentina IQVIA A tiempo completo

    Job Overview Manage and execute Marketing Automation (MA) programs globally to ensure IQVIA markets the right message to the right person at the right time, through the marketing automation system. Facilitate the development of and implementation of marketing automation strategies and plans to build awareness, condition the market, and nurture customers....


  • Buenos Aires, Argentina Gorgias A tiempo completo

    Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns. As a leader in the CX space, Gorgias is committed to transforming customer experiences while fostering a sustainable and equitable workplace...