Customer Implementation Manager

hace 6 meses


Buenos Aires, Argentina Gorgias A tiempo completo

Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns.

As a leader in the CX space, Gorgias is committed to transforming customer experiences while fostering a sustainable and equitable workplace as a certified B Corporation.

Join us in our mission to deliver effortless support at every stage of growth.

**About the Team**:
The Customer Implementation Team at Gorgias is dedicated to ensuring a seamless and successful start for every customer's journey with our products. Our primary objective is to elevate the onboarding experience by delivering a white-glove service and expert guidance to our customers. This involves cultivating a heightened proficiency in product knowledge, engaging in consultative conversations, and adopting a strategic onboarding approach that extends beyond mere activation. Our mission is to empower companies to launch swiftly and effectively on Gorgias, showcasing the exceptional value of our flagship products: Helpdesk and Automate.

Our team plays a pivotal role in the overall success of our products, influencing customer adoption, usage, and retention. By fostering meaningful connections with our customers, we contribute to the sustained growth and satisfaction of businesses leveraging Gorgias solutions.

**About the Role**:
As the Customer Implementation Manager, your role is to manage the entire onboarding process for your book of business, beginning to end - from sales handover to configuration to training. As the first point of contact, this role is instrumental in managing all aspects of customer relations post-sales stage.

You will actively contribute to our mission of providing a white-glove onboarding experience, showcasing the value of our flagship products, Helpdesk and Automate. The perfect fit for this role is an adept professional with a consultative mindset and a strategic approach to onboarding.

**What You’ll Do**:

- Conduct in-depth onboarding and optimisation sessions for new customers, tailoring the experience to drive adoption and usage of our Helpdesk and Automate products.
- Build on behalf of the customer, utilizing a consultative approach to customize solutions that align with their specific needs and goals.
- Drive the activation ratio and reduce time to activation through a white-glove experience, providing guidance and onboarding for Helpdesk and Automate products.
- Establish trust with customers by demonstrating expert knowledge of our products, sharing best practices, and driving value-driven adoption to achieve key business results.
- Act as the primary liaison between customers and internal teams, ensuring seamless communication and support throughout the onboarding process.
- Document customer interactions and feedback meticulously, leveraging this data to continuously improve the onboarding and overall customer experience.
- Analyze and interpret e-commerce customer data, providing valuable insights to optimize support strategies using the Automate product.
- Drive project timelines through clear milestone setting with the customer, ensuring effective project management throughout the onboarding process.
- Proactively identify and mitigate potential roadblocks to decrease time to value, assisting companies in launching quickly and effectively on Gorgias.

**Who You Are**:

- ** Experience**: 3+ years in SaaS as an implementation manager driving post-sales adoption and activation, demonstrating as successful track record. E-commerce experience is a plus
- ** Language Skills**: Proficiency in English is required.
- **Consultancy and Project Management**: 3+ years of experience crafting and overseeing project timelines tailored to enhance activation among merchants, encompassing strategic recommendations and actionable suggestions.
- ** Communication Skills**: Excellent communication, interpersonal, follow-up, and attention to detail skills.
- ** Work Approach**: Proficient in concurrently managing up to 50 accounts, adept at tailoring support to meet the diverse needs of both small and large merchants.
- ** Adaptability and Learning Agility**: Thrives in an evolving onboarding process, demonstrating adaptability to change, quick learning, and the ability to keep up with new product developments and process changes.
- ** Relationship Building**: Passionate about building and maintaining relationships, with a focus on mitigating churn and driving engagement and product adoption.
- ** Passion for Learning**: Demonstrated passion for continuous learning and personal growth.

**Your **Perks** & **Benefits**:

- 5-week vacation
- Paid sick leave
- 6 weeks full remote/year
- Paid parental leave
- MacBook Pro
- We provide private health insurance
- Monthly lunch stipend of $300 gross added to your salary
- Get up to €700 (gross) to set up your workstation at home (added to your first pay-c



  • Buenos Aires, Argentina HRprofile A tiempo completo

    **HR Profile**, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Customer Success Manager** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**: As a Customer Success Manager,...


  • Buenos Aires, Argentina Avature A tiempo completo

    Avature is a highly customizable platform and is used by many different businesses for a variety of purposes. As a Customer Solution Manager Implementation Associate, you’d perform a key role in maintaining long-lasting customer relationships by understanding each client’s needs and how our products can be tailored to them. Your challenges and...

  • Implementation Manager

    hace 5 meses


    Buenos Aires, Argentina LatamCent A tiempo completo

    About the Role: We are on the hunt for a Implementation Manager to join our dynamic team. The ideal candidate will play a pivotal role in managing new client onboarding, implementing new sales playbooks, and overseeing copy review and approval processes. This individual will be responsible for ensuring successful project management, setting up outreach...


  • Buenos Aires, Argentina Mastercard A tiempo completo

    Our Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...


  • Buenos Aires, Argentina Visa A tiempo completo

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...


  • Buenos Aires, Argentina Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Buenos Aires, Argentina Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Buenos Aires, Argentina Mastercard A tiempo completo

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Implementation Manager

    hace 5 meses


    Buenos Aires, Argentina Web: A tiempo completo

    Descripción del empleo: En Experis Argentina nos encontramos en la búsqueda de un Implementation Manager - Wireless para importante Compañía del rubro telecomunicaciones. **Tu Rol en Nuestro Equipo**: Como Implementation Manager enfocado en wireless, serás el pilar fundamental para garantizar la implementación exitosa de nuestras soluciones...


  • Buenos Aires, Argentina Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Buenos Aires, Argentina Ailet A tiempo completo

    Customer Success Manager (Account) Required work experience: 1-3 years Full time, remote work **About the company** We’re Ailet, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators....


  • Buenos Aires, Argentina Gorgias A tiempo completo

    Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without...


  • Capital Federal, Buenos Aires, Argentina Edgeuno A tiempo completo

    We're looking for a **Customer Experience Manager** to join the team and be responsible for the overall management of global client contracts, overseeing the development and implementation of strategies to improve the overall customer experience. You will work closely with cross-functional teams such as Network, DevOps, Marketing, and Sales to ensure that...


  • Buenos Aires, Argentina NewellRubbermaid A tiempo completo

    **Customer Marketing Associate Manager** Job Number: 2303112 **Position**: Customer Marketing Associate Manager **Location**: Garín, Provincia de Buenos Aires **Reports to**: Sr Marketing & Customer Marketing Manager As the **Customer Marketing Associate Manager** for Virulana brand, you will lead a cultural use of data-driven insights built by a deep...


  • Buenos Aires, Argentina Pipe17 A tiempo completo

    Location: LATAM This position ERP Solution Consultants, Implementation at Pipe17 are involved in pre-sales and actively taking ownership of the customer onboarding and post-sales support work, taking ownership of the customer’s requirements and problems from start to finish. Pre-sales can involve requirements gathering and demos, and onboarding is one...


  • Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** SAP Digital is one of the leading and most innovative teams in the company, aimed at delivering exceptional customer experiences in a scalable, speedy, and personalized fashion. The purpose of the organization is to support the Customer Success board area with a broad range of services and methodologies across the customer...


  • Buenos Aires, Argentina Infopulse A tiempo completo

    Infopulse, part of Tietoevry Create, is inviting a talented professional to join our growing team as a** DWDM Network Implementation Engineer.** **Areas of Responsibility**: - Lead DWDM network implementation projects, overseeing all phases of the network build - Develop comprehensive project plans, defining timelines, milestones, and resource...


  • Buenos Aires, Argentina Third-Party Job Posts A tiempo completo

    Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations,...


  • Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** Organization Description** The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage...


  • Buenos Aires, Argentina Van Hyde International A tiempo completo

    We are looking for a proactive and consultative Onboarding Specialist to effectively transition new customers from contract signing to full operational use of our clients platform. In this pivotal role, you will focus on configuring customer accounts, facilitating the migration of historical data, and delivering actionable financial...