Customer Success Manager

hace 2 días


Buenos Aires, Argentina Mercell A tiempo completo
Customer Success Manager

At Mercell, we're revolutionizing public procurement to make it accessible and effortless for everyone involved. Our mission is to bring public buyers and visionary suppliers together seamlessly to make great deals easier and shape the future.

Your Mission

As a Customer Success Manager at Mercell, you'll be part of our Customer Success team, delivering value to all customers through consistent, sustainable, and scalable engagement across all markets and solutions. You'll work with customers in the private sector and suppliers delivering services and products to the public sector in Norway.

Key Responsibilities
  • Establish robust relationships with customer management teams and work seamlessly with our product, revenue, and wider Customer Office teams to deliver a best-in-class customer experience.
  • Ensure customers adopt our solution, driving awareness of unknown or new functionality, and identifying areas of adoption risk.
  • Proactively mitigate risk of churn, reporting risks in a timely manner and seeking support from the wider Mercell business where required.
  • Ensure customers meet and exceed their desired business outcomes, quantifying the value realized from their investment.
  • Plan, review, and celebrate progress towards or achievement of customer business outcomes through comprehensive success planning.
  • Identify opportunities for further user cases and expansion, partnering with the Revenue Team to qualify, understand, and realize expansion opportunities.
Requirements
  • Strong experience (ideally 5+ years) as a Customer Success Manager, Account Manager, Client Success Specialist, or similar roles.
  • Strong interpersonal and communication skills to build and maintain client relationships and build partnerships.
  • Excellent problem-solving abilities to address customer issues and inquiries effectively.
  • Able to execute fast, effectively, and move on accordingly to customer cases.
  • Fluent in English and Norwegian.
Preferred Qualifications
  • Experience in bid management and public procurement.
  • Affinity with IT and public tendering and procurement is a plus. Having knowledge of TendSign is a plus.
  • Data analysis skills to derive insights and trends from customer data.

We offer a competitive salary package, hybrid work to support work-life balance, health and insurance plans, pension plans, paid parental leave, social happenings, and more. Please see https://career.mercell.com/posts/our-perks-benefits for more insights on what to expect of perks, benefits, and culture when joining Mercell.

If you have questions for this position, we're happy to chat with you. Please reach out to Charles Arvidsson, Head of Customer Success, at charles.arvidsson@mercell.com.



  • Buenos Aires, Argentina HRprofile A tiempo completo

    **HR Profile**, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Customer Success Manager** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**: As a Customer Success Manager,...


  • Buenos Aires, Argentina SAP A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention by providing exceptional support and guidance to our customers.Key ResponsibilitiesDevelop and execute customer success plans to ensure...


  • Capital Federal, Buenos Aires, Argentina Teradata A tiempo completo

    What You'll Do The Customer Success Manager is a strategic customer facing position focused on increased adoption of Teradata technologies and value realization of their investment. You will advocate Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills, and empathy to meet...


  • Buenos Aires, Argentina Mapp Digital A tiempo completo

    Job Title: Associate Customer Success ManagerMapp Digital is seeking a highly motivated and customer-focused Associate Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for managing our customers' journey at Mapp, ensuring their success and growth through our products and services.Key...


  • Buenos Aires, Argentina Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Buenos Aires, Argentina Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    hace 4 semanas


    Buenos Aires, Argentina SAP A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated individual to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for driving customer satisfaction, retention, and growth through strategic account planning, relationship building, and solution implementation.Key ResponsibilitiesDevelop and execute...


  • Buenos Aires, Argentina Ailet A tiempo completo

    Customer Success Manager (Account) Required work experience: 1-3 years Full time, remote work **About the company** We’re Ailet, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators....


  • Buenos Aires, Argentina Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    hace 4 semanas


    Buenos Aires, Argentina SAP A tiempo completo

    About the RoleThe Customer Success Manager will play a critical role in driving business growth and customer satisfaction at SAP. This position will be responsible for developing and executing strategies to ensure customer success, identifying new business opportunities, and building strong relationships with key stakeholders.Key ResponsibilitiesCustomer...


  • Buenos Aires, Argentina Recruitment Room A tiempo completo

    What we are looking forWe're looking for a Customer Success Manager who will be the first point of contact with our customers and whose mission is to make our users' experience enjoyable.What does the job involveAs a Customer Success Manager, your general missions will be to:Be accountable for a dedicated seller portfolio,Upsell our different solution:...


  • Buenos Aires, Argentina Salesforce A tiempo completo

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category: Customer Success About Salesforce: We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every...


  • Capital Federal, Buenos Aires, Argentina Auravant A tiempo completo

    **Descripción del puesto**: Nos encontramos en la búsqueda de profesionales agronómicos con experiência en gestión de clientes para sumarse al equipo comercial como **Customer Success Manager**. **_Principales responsabilidades:_** - Trabajar de manera directa con los clientes, asegurando que reciban los recursos y la asistencia necesaria para alcanzar...


  • Buenos Aires, Argentina Mercell A tiempo completo

    Revolutionize Public Procurement with MercellAt Mercell, we're on a mission to transform the public procurement landscape, making it seamless and accessible for all stakeholders. Imagine a world where buyers and suppliers collaborate effortlessly to drive growth and innovation. That's what we're working towards.Your RoleAs a Customer Success Manager, you'll...


  • Buenos Aires, Argentina Gorgias A tiempo completo

    Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time. We raised $25 million in our Series B...


  • Buenos Aires, Argentina Arkose Labs A tiempo completo

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at Arkose Labs. As a key member of our customer-facing team, you will be responsible for driving customer success and growth through strategic partnerships and technical consulting.Key ResponsibilitiesDevelop and execute strategic plans to drive customer success and...


  • Buenos Aires, Argentina Mapp Digital A tiempo completo

    ** Internal Applicants Only**WHAT YOU WILL DO:The Associate Customer Success Manager will manage our customers’ journey at Mapp. This includes a Mapp customer’s experience, adoption of product functionality and services, routine product support, programme optimization and revenue expansion opportunities. Mapp’s Customer Success team is the primary...


  • Buenos Aires, Argentina Carrot Fertility A tiempo completo

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...


  • Buenos Aires, Argentina Workwolf A tiempo completo

    Are you passionate about being part of a fast-paced environment? Do you enjoy working as a team to help others achieve their goals while achieving your own? Workwolf is on the hunt for a passionate and results-driven Customer Success Manager to join our team. As a CSM, you will play a pivotal role in ensuring our clients maximize the value of our platform,...


  • Buenos Aires, Argentina Recruitment Room A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Recruitment Room. As a key member of our sales team, you will be responsible for driving customer growth and retention through effective account management and sales strategies.Key ResponsibilitiesDevelop and execute sales strategies to drive customer growth and...