Customer Engagement Analyst

hace 3 semanas

Buenos Aires, Argentina Colgate-Palmolive Company A tiempo completo

No Relocation Assistance Offered
# 163601 - Buenos Aires, Buenos Aires, Argentina

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team
 

The Customer Engagement Analyst is responsible for working collaboratively with the client so that they can have healthy inventories, high shelf availability and a high level of service, as well as maintain a close relationship with the client, and in this way way to drive sales through collaborative activities.

 

Responsibilities:

  • Make purchase suggestions according to stock availability. Entering and issuing purchase orders from the client's system, coordinating both sides to streamline the logistics cost, the touches on the orders and improving the KPIs of the area.
  • Make suggested purchase before SPI, usually two weeks of purchase. Flow coordination, cross docking distributions for all stores and coordination with commercial strategy.
  • Supply stores, force merchandise from the customer's CD to stores, when we detect the need and when products to be discontinued have to be liquidated. Entering the client's system and activating.
  • Go to the client's offices twice a week, to improve relationships, find opportunities and solve problems more efficiently.
  • Checking and monitoring of parameters, minimums, average sales and store stocks. For the correct purchase and distribution of the client. They are also fixed on the client system.
  • Coordination of commercial actions, evaluating the possibilities of supplying the promoted references and, if necessary, presenting alternatives.
  • Suggest temporary assortment changes according to formats, due to lack of stock, to improve customer supply and indicators."
  • Monthly purchase plan, how to distribute it and how to deliver it. To improve indicators and service.
  • Weekly improvement meetings.
  • Suggested purchases according to stock opportunities and commercial strategy.
  • Management and control of information on customer operations
  • Planning activities from customer distribution center to stores
  • Monitoring and improvement of customer KPIs
  • Monthly Storecheck to detect opportunities at points of sale
  • OSA analysis, monitoring, improvement proposals, tool application and alarms
  • Lead actions to solve operational problems
  • Participation in all JBP (Joint Business Plan) and T2T of clients
  • Search for logistics efficiencies and savings: Backhaul, order assembly analysis, replenishment and picking methods, etc.
  • Sales forecast, analysis of customer demand vs our sale and recommends stock adjustments.

 

Requirements:

  • Bachelor's Degree in Industrial, Commercial Engineering, Business or related fields.
  • Intermediate English level.
  • Excel Proficiency.
  • At least 1 year of experience in the area of Supply Chain or Customer Service or Logistics                        
  • Desirable experience using SAP.
  • Desirable experience managing clients.
  • Desirable knowledge in DOMO, Power Bi or Data Studio.


Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

 #LI-Hybrid

  • Customer Engagement Analyst

    hace 3 semanas

    Buenos Aires, Argentina Colgate-Palmolive A tiempo completo

    No Relocation Assistance Offered 163601 - Buenos Aires, Buenos Aires, Argentina **Who We Are** Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries...

  • (Aplicar en 3 Minutos) Customer Engagement Analyst

    hace 2 semanas

    Buenos Aires, Argentina Colgate A tiempo completo

    Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci...

  • Customer Engagement Specialist

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Colgate-Palmolive Company A tiempo completo

    About the RoleThe Customer Engagement Analyst is a key position within Colgate-Palmolive Company, responsible for fostering strong relationships with clients to drive sales and improve service levels. This role requires a collaborative approach, working closely with clients to ensure healthy inventories, high shelf availability, and a high level of...

  • Pasante de Customer Engagement

    hace 6 meses

    Buenos Aires, Argentina Pfizer A tiempo completo

    OBJETIVO DE LA PASANTÍA Conocer la estructura customer facing (Health Reps, Health Solution Partners y Retail Account Reps) y brindar soporte a proyectos particulares y cross áreas buscando optimizar nuestra productividad articulando el uso de estrategias de omnicanalidad TAREAS A REALIZAR - Mes 1: Conocer la estructura de customer engagement, las...

  • Product Engagement Analyst

    hace 7 meses

    Buenos Aires, Argentina Aprende Institute A tiempo completo

    As the Product Engagement Analyst of the Aprende Institute Learning Platform, you'll sit at the intersection of technology, business, and operations. You will help our ENTIRE team understand the learning platform experience and engagement analyses, informing our teams about problems and opportunities to improve the experience for our students. You will work...

  • Commercial Customer Engagement Partner

    hace 5 meses

    Buenos Aires, Argentina Novartis A tiempo completo

    393608BR **Commercial Customer Engagement Partner**: Argentina **About the role** Location: Buenos Aires To be the main point of contact between Novartis and Healthcare Professionals (HCPs) by supporting our ecosystem of solutions (including digital ones) and reinforcing the emotional and scientific connection with stakeholders. To act as Novartis...

  • Customer Marketing Analyst

    hace 4 semanas

    Buenos Aires, Argentina Yankee Candle A tiempo completo

    Newell Brands is a leading consumer products company with a portfolio of iconic brands. Our high-performance culture, curiosity about the world, and talented people fuel our success. Our culture is enabled through core values: Integrity, Teamwork, Passion for Winning, Ownership & Leadership.Position: Analyst, Customer MarketingReports to: Lead, Customer...

  • Customer Success Analyst

    hace 5 meses

    Buenos Aires, Argentina Measured A tiempo completo

    **Who We Are**: Measured is the pioneer and leader of incrementality-based measurement and optimization for consumer brands. Leading brands use our elegant, all-in-one platform to manage, test, plan, and optimize over $15 billion in full-funnel media investments. Since 2017, we have helped marketers prove the incremental impact of their advertising and...

  • Digital Transformation Analyst

    hace 6 días

    Buenos Aires, Buenos Aires C.F., Argentina Paramo Technologies A tiempo completo

    Role OverviewWe are seeking an experienced Digital Marketing Analyst to join our team at Paramo Technologies. As a Digital Marketing Analyst, you will be responsible for analyzing and interpreting large data sets to inform business decisions and drive growth.Key ResponsibilitiesGather and analyze customer, marketing, and web behavioral data to identify...

  • Customer Marketing Analyst

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Yankee Candle A tiempo completo

    Newell Brands seeks a dedicated Customer Marketing Analyst to drive commercial strategy and enhance the shopping experience in an omnichannel world. The ideal candidate will have experience in Customer Marketing / Trade Marketing for consumer goods companies with expertise in the Modern trade channel.Key Responsibilities:Define and execute Newell's...

  • Customer Success Analyst

    hace 5 meses

    Buenos Aires, Argentina Remitee (26594529) A tiempo completo

    En Remitee nos encontramos en la búsqueda de un Customer Success Analyst para sumar a nuestro equipo de Payments Operations **¿Cuáles van a ser tus responsabilidades? - Gestionar iniciativas y proyectos para la mejora continua del equipo de Payments interactuando con otros equipos de la compañía - Ser el responsable de la gestión del dashboard y...

  • Coca-Cola Customer Account Analyst

    hace 4 semanas

    Buenos Aires, Argentina Coca Cola A tiempo completo

    Customer Account Analyst RoleCoca-Cola is seeking a skilled Customer Account Analyst to join our team. As a key member of our operations, you will be responsible for managing and processing transactional activities for our local customer base.Key Responsibilities:Masterfully manage and process transactional activities, including order entry, documentation...

  • Customer Service Analyst

    hace 5 meses

    Buenos Aires, Argentina Bristol Myers Squibb A tiempo completo

    **Working with Us** Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...

  • Sr Customer Experience Analyst

    hace 5 meses

    Buenos Aires, Argentina Cirion Technologies A tiempo completo

    En Cirion Technologies somos lideres en infraestructura digital y tecnología. Brindamos soluciones de redes de fibra, conectividad, colocación, infraestructura en la nube, comunicación y colaboración con el propósito de promover el progreso de América Latina a través de la tecnología. Actualmente nos encontramos en búsqueda de un/a **SR COSTUMER...

  • Senior Customer Care Analyst

    hace 6 meses

    Buenos Aires, Argentina Givaudan A tiempo completo

    Step into our world of creativity and joy! Senior Customer Care Analyst - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....

  • Customer Operations Analyst

    hace 5 meses

    Buenos Aires, Argentina UCROPIT S.A. A tiempo completo

    Somos ucrop.it una StartUp en pleno crecimiento, que está transformando la manera de producir cultivos para el mundo. ¡Nos encontramos en búsqueda de un Customer Operations Analyst para sumar a nuestro equipo! Buscamos un perfil con buenas relaciones interpersonales, excelentes habilidades de comunicación, compromiso con el trabajo y atención al...

  • Customer Marketing

    hace 3 semanas

    Buenos Aires, Argentina Newell Brands A tiempo completo

    Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our...

  • Customer Support Analyst

    hace 6 meses

    Buenos Aires, Argentina Cabify A tiempo completo

    **CUSTOMER SUPPORT ANALYST** En Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos coches privados en las calles, vehículos más sostenibles y rutas más eficientes. Ciudades en las que sus calles estén pensadas por y para las personas, y no para los coches. Productos y servicios que, mediante...

  • Data Analyst

    hace 5 meses

    Buenos Aires, Argentina FYG Consultoría A tiempo completo

    Estamos en búsqueda de** Data Analyst** orientado a Customer Success** para sumarse al equipo de Payments de una empresa de servicios financieros en pleno desarrollo y crecimiento, cuyo objetivo es brindar una solución a los migrantes de América Latina y democratizar el acceso a los servicios digitales a personas no bancarizadas. ¿Te contamos...

  • Sr. Customer Experience Analyst

    hace 4 días

    Buenos Aires, Argentina Assurant, Inc. A tiempo completo

    The Sr Analyst, Enterprise CX will play a critical role in elevating analytical rigor, insights development, and process consistency across individual CX teams within the organization. This individual will be a highly data-driven professional with strong technical skills, including proficiency in Power BI, SQL, and standard statistical methods. They will...