(Aplicar en 3 Minutos) Customer Engagement Analyst

hace 2 semanas

Buenos Aires, Argentina Colgate A tiempo completo

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title: Customer Engagement Analyst

Travel Required?: Travel - up to 10% of time

Date: Oct 29, 2024

Hybrid

No Relocation Assistance Offered
# 163601 - Buenos Aires, Buenos Aires, Argentina

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team

The Customer Engagement Analyst is responsible for working collaboratively with the client to maintain healthy inventories, high shelf availability, and a high level of service, as well as to drive sales through collaborative activities.

Responsibilities:

- Make purchase suggestions according to stock availability. Enter and issue purchase orders from the client's system, coordinating both sides to streamline logistics costs and improve KPIs.
- Coordinate flow and cross-docking distributions for all stores, aligning with commercial strategy.
- Supply stores and manage the liquidation of discontinued products.
- Visit client's offices twice a week to strengthen relationships and solve problems efficiently.
- Monitor parameters, minimums, average sales, and store stocks for correct purchase and distribution.
- Coordinate commercial actions and evaluate alternatives for supplying promoted references.
- Suggest temporary assortment changes to improve customer supply.
- Plan monthly purchases and distributions to enhance service indicators.
- Conduct weekly improvement meetings.
- Manage and control information on customer operations.
- Plan activities from customer distribution center to stores.
- Monitor and improve customer KPIs.
- Conduct monthly store checks to identify opportunities at points of sale.
- Lead actions to solve operational problems.
- Participate in all JBP (Joint Business Plan) and T2T of clients.
- Search for logistics efficiencies and savings.
- Analyze sales forecasts and recommend stock adjustments.

Requirements:

- Bachelor's Degree in Industrial, Commercial Engineering, Business or related fields.
- At least 1 year of experience in Supply Chain, Customer Service, or Logistics.
- Desirable knowledge in DOMO, Power BI or Data Studio.

Our Commitment to Sustainability
We are determined to integrate sustainability into all aspects of our business and create positive social impact as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the communities we serve and creating an environment where everyone feels they belong.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

#LI-Hybrid

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