Customer Engagement Specialist

hace 6 días

Buenos Aires, Buenos Aires C.F., Argentina Colgate-Palmolive Company A tiempo completo

About the Role

The Customer Engagement Analyst is a key position within Colgate-Palmolive Company, responsible for fostering strong relationships with clients to drive sales and improve service levels. This role requires a collaborative approach, working closely with clients to ensure healthy inventories, high shelf availability, and a high level of service.

Key Responsibilities

  • Develop and implement purchase suggestions based on stock availability, streamlining logistics costs and improving KPIs.
  • Coordinate with clients to optimize purchase orders, cross-dock distributions, and commercial strategies.
  • Supply stores with merchandise, force merchandise from the client's CD to stores, and liquidate discontinued products.
  • Regularly visit client offices to improve relationships, identify opportunities, and resolve issues efficiently.
  • Monitor and control parameters, minimums, average sales, and store stocks to ensure accurate purchase and distribution.
  • Coordinate commercial actions, evaluating the feasibility of supplying promoted references and presenting alternatives as needed.
  • Develop and implement temporary assortment changes based on formats, stock levels, and commercial strategies to improve customer supply and indicators.
  • Plan and manage monthly purchase plans, distribution, and delivery to improve indicators and service.
  • Participate in weekly improvement meetings and suggest purchases based on stock opportunities and commercial strategies.
  • Manage and control information on customer operations, planning activities from the customer distribution center to stores, and monitoring and improving customer KPIs.
  • Conduct monthly Storechecks to detect opportunities at points of sale and analyze OSA data to improve proposals, tool application, and alarms.
  • Lead actions to solve operational problems and participate in Joint Business Plans and T2T with clients.
  • Search for logistics efficiencies and savings, including backhaul, order assembly analysis, replenishment, and picking methods.
  • Analyze sales forecasts, customer demand vs. sales, and recommend stock adjustments.

Requirements

  • Bachelor's Degree in Industrial, Commercial Engineering, Business, or related fields.
  • Intermediate English level.
  • Excel proficiency.
  • At least 1 year of experience in Supply Chain, Customer Service, or Logistics.
  • Desirable experience using SAP, managing clients, and knowledge in DOMO, Power Bi, or Data Studio.

About Colgate-Palmolive Company

Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets, and our planet. We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources, and improving children's oral health.

Our Commitment to Sustainability

We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy. Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve — and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect, and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

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