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Customer Support Representative

hace 2 semanas

Buenos Aires, Buenos Aires C.F., Argentina Colppy A tiempo completo

Colppy es un servicio para PYME y contadores a través de un sistema 100% online de gestión contable y administrativa a muy bajo costo.
Estamos en constante crecimiento por lo que estamos buscando un **Customer Support Representative **para sumar a nuestro equipo.
En este rol tus responsabilidades principales serán:

- Realizar de manera continua mejoras en la experiência del usuario.
- Armado y presentación de retrospectivas, y métricas a nível canal (Pymes o contadores).
- Brindar capacitaciones a los usuarios de la plataforma para educar en su correcto uso.
Como resultados principales esperamos:

- Que tengas ganas de trabajar en equipo y estés abierto al aprendizaje contratante, pudiendo también compartir tus conocimientos con el resto del equipo.
- Que estés motivado con nuestros desafíos y que aborden los problemas con una actitud positiva y transparente.
- Que te guste aprender, crecer y seas receptivo frente a las oportunidades de mejora
- Que seas flexible, teniendo en cuenta los puntos anteriores.
Cuando la única constante es el cambio, estar siempre listo para seguir adelante.
Para considerar tu postulación tendremos en cuenta las siguientes características:

- Carreras afines: Administración, Contabilidad
- Años de experiência: +2 años en puesto similares
- Experiência en el rol: Atención de clientes, deseable en Servicios masivos, recurrentes.
- Estudios complementarios: Es deseable conocimiento contable
- Idiomas: Inglés (deseable)