Customer Support Specialist

hace 4 semanas

Buenos Aires, Argentina Flipdish A tiempo completo
About this role

At Flipdish, we're looking for a skilled Technical Customer Support Executive to join our team. As a key member of our support team, you will be responsible for providing exceptional customer support to our clients, ensuring their needs are met and their issues are resolved in a timely and professional manner.

Key responsibilities:
  • Provide top-notch customer support via phone, email, and chat, ensuring a positive and satisfactory resolution to customer inquiries and issues.
  • Handle customer complaints in a professional and empathetic manner, actively listening to their concerns and working diligently to resolve problems in a timely manner.
  • Communicate effectively with customers, clearly and concisely conveying information, instructions, and solutions in a friendly and professional manner.
  • Maintain accurate records of customer interactions, issues, and resolutions in our Salesforce system, ensuring proper tracking and follow-up.
  • Collaborate with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.
  • Stay up-to-date with our software and services, maintaining a solid understanding of our products and services to provide accurate information to customers.
  • Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.
Requirements:
  • Fluency in English and Spanish, with exceptional verbal and written communication skills.
  • Availability to work evening shifts and weekends as required to meet customer needs.
  • Prior experience in a customer support or service role, handling customer inquiries and resolving issues effectively and efficiently.
  • Proficiency in handling customer interactions through phone, email, and chat platforms, demonstrating excellent interpersonal and communication skills across different channels.
  • Strong critical thinking and problem-solving skills to assess situations, analyze information, and provide appropriate solutions.
  • Ability to empathize with customers, actively listen to their concerns, and remain calm and patient in challenging situations.
  • Detail-oriented with the ability to prioritize tasks, manage time effectively, and handle multiple customer inquiries simultaneously.
  • Comfortable working with computer systems, software applications, and customer support tools, with experience with Salesforce a plus.
About Flipdish

We're Flipdish, an Irish unicorn serving independent restaurants in a world transformed by tech. We're not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry. We go to great lengths to understand our customers, and we're food industry natives. We've worked in busy kitchens and run busy restaurant franchises. We don't just help our customers deal with real-life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

We're a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success. We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like London, Dublin & Karachi. We're focused on getting the most out of our time together, output and team energy is at the heart of our hub-based philosophy - not an attendance ticking exercise.

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