Strategic Operations Lead
hace 2 semanas
Strategic Operations Lead
We are looking for a proactive and strategically focused Operations Lead to enhance our operational framework. In this capacity, you will collaborate with the account lead and senior management to ensure the advancement and sustainability of our operations. Your proficiency in project execution, process enhancement, and team synergy will be vital in propelling our achievements. If you are a determined, solution-driven individual with strong leadership capabilities and a commitment to nurturing a constructive work atmosphere, we are eager to connect with you.
Key Responsibilities
Account & Business Management
Collaborate with the account lead and senior management to anticipate and prepare the operations for future growth and stability. Assist Producers, Project Managers, and Account teams in their daily operations through a comprehensive understanding of all processes. Define production strategies, document workflows, and explore tools and software while balancing regional specifics with global consistency. Evaluate and refine processes, working alongside the global team and clients to enhance efficiency. Aid in the development of documentation and training resources to ensure continuous improvement.Operations & Delivery Management
Maintain a broad perspective, overseeing various regions, disciplines, and workstreams. Schedule, monitor, and prioritize tasks, ensuring the right resources are available to deliver high-quality production work while maintaining project health. Optimize resource allocation in collaboration with project leads to ensure all team members are effectively utilized and billable. Address logistical challenges to enable team members to produce efficiently and with high quality. Proactively identify and resolve potential issues before they escalate. Assess utilization and billability metrics monthly, aiming for an 85% billable utilization rate, and collaborate with other operational leads to share resources as necessary. When assigning tasks, consider team morale, growth, and work-life balance, ensuring the right opportunities align with team talent.Team Leadership & Collaboration
Lead by example, actively engaging in problem-solving and addressing challenging requests. Empower team members to take ownership, make decisions, and manage their projects autonomously. Streamline collaboration between the team and various capabilities and communities across the Americas. Serve as the primary contact for all team members and collaborators. Address performance concerns promptly and take corrective measures to ensure team standards are met. Exhibit strong communication skills, providing constructive feedback to team members. Commit to fostering a safe and inclusive work environment for all team members, upholding these standards consistently. Ensure the team remains informed by sharing updates on news, tasks, deadlines, global highlights, processes, improvements, and individual achievements.Professional Attributes
Maintain a positive, resilient, and solution-oriented mindset. Possess a solid understanding of business operations. Demonstrate entrepreneurial leadership. Exhibit flexibility and a global perspective. Balance team objectives with broader organizational goals. Take initiative: be action-oriented, make decisions, and resolve issues independently.About Us
We are a global, purely digital operating brand committed to innovation and specialized expertise. Our integration of marketing and technology services accelerates business opportunities and transforms brand interactions. By leveraging advanced systems and workflows, we deliver exceptional content production, scalable experiences, and data-driven insights powered by AI, managed by a diverse team of industry experts.
We are an equal-opportunity employer dedicated to creating a respectful and empowering workplace where all individuals can express themselves freely. Embracing diversity in all forms enriches our environment and enhances our capacity to produce work that resonates with the world.
Please be cautious of fraudulent job postings and recruitment activities that may misuse our company name. Protect your personal information during the recruitment process.
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