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Technical Support Specialist
hace 2 meses
Position Overview
The Technical Support Engineer is a key role within the Ports Optimization and Simulation product line Customer Support organization, responsible for providing global technical support to customers throughout the product lifecycle. This includes site acceptance tests, technical services, and product expertise with a customer-centric mindset.
Main Responsibilities
- Remote Maintenance: Provide remote technical support to customers, troubleshooting and resolving technical and operational issues.
- Preventive Maintenance: Develop and implement preventive maintenance strategies to minimize downtime and reduce warranty claims.
- Project Management: Manage warranty claims and projects, ensuring timely resolution and customer satisfaction.
- Warranty Data Quality: Ensure accurate and complete warranty data for products and projects.
- Customer Communication: Serve as the primary customer interface for warranty-related matters and communication.
- Technical Expertise: Provide technical expertise and guidance to customers, internal stakeholders, and external partners.
- Problem-Solving: Analyze and resolve complex technical issues, escalating as necessary.
- Collaboration: Work closely with internal and external stakeholders to ensure successful warranty periods and product launches.
Requirements
- Education: Degree in Electrical, Electronics, Maritime, Software Engineering, IT Support, or a related field.
- Experience: 3-5 years' experience in Maritime or IT Services/Support environment.
- Communication Skills: Excellent communication skills (oral and written) with customers and external/internal partners.
- Relationship Building: Collaborative and relationship-building skills.
- Self-Management: Effective coordination, prioritization, and cascading of information.
- Project Management Skills: Strong project management skills.
- Ports & Simulation Solutions Knowledge: Advantageous to have knowledge of Ports & Simulation Solutions and products.
- Customer Service Experience: Experience in customer services or customer support.
- Flexibility: Ability to travel occasionally and work flexible hours.
- Language Skills: Fluent in written and spoken English; other languages considered a benefit.
- Attitude: Proactive and positive attitude.
What We Offer
As a Technical Support Engineer at Wärtsilä Corporation, you will be part of a global organization with local presence, working in an exciting and dynamic environment with highly motivated and skilled colleagues. We offer interesting and challenging work tasks, as well as personal and professional development opportunities.
