Technical Support Specialist
hace 1 semana
Are you passionate about technology and eager to make a difference in the lives of customers? We're looking for a skilled Technical Support Specialist to join our team at SupportYourApp, a leading provider of Support-as-a-Service solutions.
Key Responsibilities:- Provide exceptional technical support via phone, email, and chat to customers worldwide
- Assume ownership of technical issues and triage them as needed, ensuring timely resolution
- Collaborate with cross-functional teams to resolve complex technical issues
- Stay up-to-date with the latest technologies and products to provide expert support
- Develop and maintain knowledge of our clients' products and services
- Excellent English communication skills (C1 level or higher)
- 1-2 years of experience in technical support, desktop support, or a similar role
- Strong analytical and problem-solving skills, with attention to detail
- Experience with CRM systems, ticketing systems, and technical documentation
- Hands-on experience with Windows and Linux operating systems
- Flexible schedule and remote work options
- Opportunity to work with a diverse team and clients worldwide
- Competitive compensation and bonuses
- Comprehensive training and development programs
- Collaborative and inclusive work environment
We're an equal opportunities employer, committed to diversity and inclusion. If you're passionate about technology and customer support, we encourage you to apply for this exciting opportunity to join our team at SupportYourApp.
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