Technical Support Specialist
hace 2 semanas
Are you passionate about delivering exceptional customer experiences? Do you thrive in a multicultural and multilingual environment? We're looking for a Technical Support Specialist to join our team at SupportYourApp
Key Responsibilities:
- Provide top-notch customer support and troubleshooting for online course teams and instructors
- Apply the latest customer happiness practices to ensure customer satisfaction
- Advise course teams on best practices and options
- Monitor internal escalation channels
- Collaborate with the product and engineering team for bug resolution
- Escalate feature requests
- Offer omni-channel support via calls and emails
- Become a product expert and continuously grow
- Maintain working knowledge of our client's products and services
Requirements:
- Excellent English and Spanish language skills
- General knowledge of coding and web development practices
- Familiarity with debugging HTML, JavaScript, and Python
- At least 3 years of experience in providing customer support and technical troubleshooting for SaaS customers
- Experience in technical support
- Experience with database queries and command line
- Experience with Zendesk, Jira, GitHub
- Excellent business writing and communication skills
- A personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
What We Offer:
- A fixed schedule: Monday to Friday, 10 AM–6 PM, Argentina time
- The opportunity to work fully remotely
- An inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
About Us:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills
Visit our website: www.supportyourapp.com
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
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