Senior Technical Service Manager

hace 4 semanas


Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completo

About the Role

We are seeking a highly skilled Technical Service Manager to join our team at SAP. As a key member of our Enterprise Cloud Services organization, you will be responsible for delivering high-quality results consistently and contributing to our global strategy of helping customers adopt SAP S/4HANA on their path to the Intelligent Enterprise.

Key Responsibilities

  • Analyze customer business requirements, problems, and act as a trusted technical advisor for our clients and partners.
  • Govern ECS customer relationship management from a technical perspective, while advocating for the customer and bringing the power of ECS to enrich customer experience.
  • Work as a team with Customer Delivery Managers and ECS internal service delivery to serve and delight our customers, by providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle.

Requirements

  • Strong experience with SAP Technical Administration with SAP Basis and knowledge & experience on Administration and Operations of SAP solutions.
  • Experience in customer-facing roles and excellent command on de-escalating critical situations.
  • Hands-on experience with working knowledge of Unix/Linux flavors, SAP HANA, and Sybase databases.
  • Hyperscaler (Azure, AWS, and GCP) knowledge is a plus.

What We Offer

  • A highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
  • A chance to work with a global market leader for business software and contribute to maximizing customer success by taking over responsibility for smooth end-to-end operations and lowering customers' total cost of operation.


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