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Support Specialist
hace 1 semana
InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises.
We're creating high-level management for the C-level suite and robust operational tools for analysts and managers.
Our team consists of InEventers from over 13 different countries, speaking together more than 27 different languages. We're a global team.
As a Relationship Builder (Remote), you'll be responsible for supporting InEvent clients via chat support, emails, and virtual calls with high energy and active listening.
Key Responsibilities:- Support clients with their inquiries and issues.
- Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries.
- Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent's development team.
- Learn continuously about tech and platform updates.
- Work with team members to test and improve performance using the platform.
- Become a subject matter expert (SME) on the InEvent product.
Requirements:
- Fluent English to communicate in writing and voice with customers around the world.
- Fluency in Spanish is a must.
- Experience with Customer Success or similar roles.
- Experience in a SaaS or tech company.
- Outstanding communication skills and empathy.
- Flexibility and adaptability to service multicultural customers.
- Happy to work between 12pm - 8pm EST Tuesday - Saturday.
- Very resilient and eager to learn continuously in a startup environment
- Health Insurance
- Paid Time Off (PTO)
- Monthly Lunch days and activities
- Birthday Gift and Work Anniversary Gifts
This is a Permanent, Full-time position (40h per week), with an Independent Contractor status.
