Technical Problem Solver
hace 6 días
We are seeking a skilled Technical Problem Solver to join our team at AB Tasty, a global leader in AI-powered experience optimization solutions.
In this role, you will participate in client inquiry investigation and ticket board management, ensuring a fast, thorough and efficient solution to any issues that might occur in our tool.
Key Responsibilities:
- Investigate and follow up on tickets through JIRA
- Review and clarify ticket details, requesting missing information if needed
- Identify the cause, prioritize issues, and handle priorities in time-sensitive situations
- Perform data analysis and suggest solutions
- Assign tickets to developers for technical patches
- Collaborate with Client Success, Technical Support, Developers, and QA teams
You will be responsible for investigating incoming client team inquiries, determining cause and solutions, or assigning a developer to fix the issue. This requires strong problem-solving and organizational skills, the ability to multi-task and think outside the box to identify and solve problems.
A successful candidate will have a strong interest in software development and data management. You should be able to read and understand code (HTML/CSS/JavaScript) and have excellent communication skills, fluent in English, and a working knowledge of French.
What We Offer:
- Huge impact: By ensuring our clients' satisfaction, you'll have a direct impact on the company's success
- No micromanaging: Be the owner of your effort - you'll be one of the team and fully trusted to take responsibility for your tasks
- International reach: Our audience is wildly international, and our team is too
- Continuous education: We offer many opportunities for each employee to learn and grow from a mix of professional and non-professional topics
- Lots. Of. Fun.: Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes, parties, and a company-wide retreat every year
The estimated salary for this position is €55,000-€65,000 per annum, depending on location and experience.
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