Multilingual Technical Support Specialist
hace 4 días
Job Summary:
">This is an exciting opportunity for a highly motivated and skilled Multilingual Technical Support Specialist to join our team in Barcelona. As a key member of our technical support team, you will be responsible for providing excellent customer service and technical support to clients via phone, email, and chat.
">About the Role:
">- You will provide first-level IT support to client employees, troubleshooting issues and resolving problems in a timely and efficient manner.
- You will work closely with the client's 2nd level service organizations and external service providers to ensure seamless delivery of technical support services.
- You will possess strong analytical skills, with the ability to identify and resolve complex technical issues.
- You will have excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues at all levels.
- You will be a proactive problem-solver, with a strong focus on customer satisfaction and loyalty.
Requirements:
">- You must have a proficient or bilingual level of German and advanced English language skills.
- You must have experience in 1st or 2nd level IT support, ideally in a large company environment.
- You must have good IT knowledge, especially of Windows 10, Office 365, and MS Teams, as well as hardware and software troubleshooting skills.
- You must have a strong analytical approach to complex issues.
- You must have experience in ITSM ticket systems (ideally in ServiceNow).
- You must have knowledge of processes according to ITIL V4.
- You must have high customer and service orientation and high sense of responsibility.
- You must have a reliable and systematic way of working.
- You must be willing to learn and develop technical and soft skills.
- You must have high motivation and willingness to work in a global team.
What We Offer:
">- We offer an excellent remuneration package based on experience, skills, and performance.
- We provide full paid training on the company and the project you'll be working on.
- We offer career development programs, specialized courses, and language classes.
- We have a dynamic and creative team with a positive and friendly atmosphere.
- We provide guidance and tools to reach your full potential.
- We offer a flexible work schedule: Monday to Sunday from 09 AM - 06 PM (39 hours a week).
- We have an office in the centre of Barcelona.
Estimated Salary: €40,000 - €50,000 per year, depending on experience and qualifications.
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