Help Desk Specialist
hace 6 días
About Sagan
Sagan is a dynamic and innovative organization seeking a highly skilled Help Desk Specialist to join our remote team.
Salary Range: Up to 1400 USD
Job Description:
We are looking for an experienced professional with a background in customer service or BPO environments to handle a wide range of customer interactions, from inquiries to issue resolution.
Main Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat, maintaining a professional and friendly tone.
- Troubleshoot product and service issues, escalating complex cases when necessary.
- Document customer interactions accurately and follow up to ensure issue resolution.
- Collaborate with internal teams, including field technicians, to address and resolve customer concerns.
- Assist with administrative tasks, data entry, and CRM updates as required.
- Participate in ongoing training sessions to stay up-to-date with product knowledge and best practices.
- Provide valuable feedback on common customer issues to help improve processes and product offerings.
Required Skills and Qualifications:
To be successful in this role, you should have:
- A minimum of 2 years of experience in customer service or support, preferably in a BPO setting.
- Strong verbal and written communication skills, empathy, patience, and effective time management.
- Proficiency with CRM systems (e.g., HubSpot, Zendesk) and communication tools (e.g., Slack, VOIP).
- An ability to work in a fast-paced environment with a flexible schedule, including evenings and weekends as needed.
Nice-to-Haves:
Experience with Google Workspace and familiarity with Slack would be beneficial. Technical support experience or knowledge related to our industry and products is also desirable.
Application Requirements:
Please submit your resume and an introductory video in English to ensure prompt processing.
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