High-Level Support Specialist
hace 7 días
We are seeking a skilled High-Level Support Specialist to join our expanding Service Desk team. Based in BL9 8RR, this role offers an exciting opportunity to play a pivotal part in developing the team's technical expertise and delivering exceptional customer service.
The ideal candidate will be responsible for handling escalated issues, working closely with the Service Desk Team Leader to address queries from junior team members, and serving as the primary point of contact between the Service Desk and Management.
As a Senior Service Desk Analyst, you will be tasked with performing standard day-to-day operations while proactively identifying potential issues before they occur. This will involve supporting junior team members, taking ownership of tickets, and collaborating with the Service Desk Team Leader to manage new and existing processes.
Key Responsibilities:
- Act as the primary point of contact for technical escalations within the first line
- Manage major incidents, requests, and problems
- Provide feedback on trends and outstanding issues to the Service Desk Team Leader
We are looking for candidates with excellent communication skills, strong relationship-building abilities, and a high level of attention to detail. The successful applicant will also possess strong analytical skills, technical ability, and a practical problem-solving approach.
JD Group is a leading omnichannel retailer with over 60,000 colleagues across 3,400 stores worldwide. We are committed to creating an inclusive workplace culture where everyone can thrive, regardless of their background or identity.
This role offers a competitive salary of £35,000 per annum, plus additional benefits including:
- Incremental holiday allowance
- Staff discount on qualifying purchases
- Exclusive colleague bike discount scheme
- Discounted gym membership
- Personal development opportunities
We offer a range of perks to support your well-being and professional growth. If you are interested in this challenging and rewarding role, please submit your application. We look forward to reviewing your qualifications.
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