Technical Solutions Specialist
hace 4 semanas
**Horizons Partnership Opportunity**
We are representing a multinational IT consultancy company based in Hong Kong, seeking a skilled Technical Solutions Specialist.
About Our Client
The company has over two decades of experience helping thousands of multinational companies establish and operate smoothly in APAC countries through turnkey IT solutions, compliance services, and outsourcing.
International Presence
Headquartered in China, the company has offices in various locations around the world, including Australia, Dubai, Germany, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand, the United States, and Vietnam.
Job Objectives and Responsibilities
The successful candidate will be responsible for:
- Conducting hardware and software audits under the direction of QTS Global
- Installing and configuring computer hardware, operating systems, and applications
- Replacing peripherals or hardware components such as memory and disk
- Troubleshooting client networking problems and diagnosing and solving hardware or software faults
- Creating, monitoring, resolving, and escalating customer Help Desk tickets
- Working to agreed customer Service Level Agreements (SLAs)
- Providing on-call support as required by QTS/Client
- Promptly escalating issues to support Level 2 engineers when necessary
- Offering face-to-face or telephone support to clients, helping set up systems or resolve issues
- Building strong working relationships with colleagues and customers
- Setting up new users' accounts and profiles and addressing password issues
- Providing procedural documentation and relevant reports
- Following written and spoken instructions to repair a fault or set up a new system
- SUPPORTING THE ROLL-OUT OF NEW APPLICATIONS OR DEPLOYING UPDATES TO ADDRESS ISSUES
Estimated Salary Range: HKD 45,000 - HKD 60,000 per month
Why Choose This Role?
This is an excellent opportunity for someone looking to work with a leading IT consultancy company in Hong Kong. The role offers a competitive salary range, opportunities for growth and development, and the chance to work on challenging projects.
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