Technical Investigation Specialist
hace 1 semana
As a global leader in AI-powered experience optimization solutions, AB Tasty empowers brands to create seamless experiences for customers. Our platform offers web and API-based solutions that provide companies with a unified approach to optimizing and innovating digital experiences.
The Professional Services department plays a vital role in ensuring client satisfaction by providing fast, thorough, and efficient solutions to any issues that may arise in our tool. As a Technical Investigation Specialist, you will work closely with a Senior Technical Support Manager to investigate client inquiries and manage ticket board.
Your responsibilities will include investigating incoming client team inquiries, determining causes and solutions, or assigning developers to fix the issue. You will be responsible for reviewing and clarifying ticket details, requesting missing information if needed, identifying causes, prioritizing issues, and handling priorities in time-sensitive situations.
What We Offer:
- Huge impact on company success through direct client satisfaction
- No micromanaging; you'll be one of the team and fully trusted to take responsibility for your tasks
- International reach with a wildly international audience and team
- Continuous education opportunities for professional and non-professional growth
- Unique career opportunity to enhance learning and advance faster than possible elsewhere
- Lots of fun events, such as team games, drinks, yoga classes, parties, and a company-wide retreat every year
- Remote working and flexible schedule with a focus on productivity
- Time for introspection and career planning after one year with AB Tasty
We offer a competitive salary of $60,000 - $80,000 per year, depending on location and experience. If you have a technical background and a desire to move into a more versatile role, or a business background with a strong interest and skills in technology, we encourage you to apply.
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