Technical Support Specialist for Smart Lighting Solutions
hace 1 semana
At Cross Border Talents, we are seeking a skilled Technical Support Specialist to join our team in Portugal. This full-time, 6-month contract position offers a unique opportunity to work from home and provide technical assistance to customers worldwide.
Key Responsibilities:
- Handle technical customer contacts via various channels, including phone, email, chat, and social messaging platforms
- Provide clear and practical information to resolve customer queries and issues
- Assist with pre-sales inquiries, general questions, and technical support requests
- Manage and escalate customer issues as necessary
- Collaborate with other technicians to resolve or close help tickets
About the Role:
- Location: Work from home in Portugal (candidates from Coimbra to Algarve accepted)
- Employment Type: Full-time, 6-month contract
- Start Date: Flexible, with potential for remote work starting from September 2024
What We Offer:
- Competitive salary
- Meal allowance: €7.23 per day
- Internet allowance: €20 per month
- Health insurance: Free after 6 months
About Us:
Cross Border Talents is a leading company in lighting solutions for professionals, consumers, and the Internet of Things. Our energy-efficient products and services enhance light quality, making lives safer, businesses more productive, and cities more livable.
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