Alight Payroll Service Transition Manager
hace 2 semanas
This role is part of our Alight team and involves the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders.
Responsibilities:- Lead local workshops to ensure clients understand the scope of services as per global contract, service delivery model, and systems landscape.
- Help clients understand the implementation methodology, including what is being implemented, when, and how (PIM/PIX, phases, and deliverables).
- Onboard the BAU operational team in the project.
- Prepare the Payroll Calendar and Trusted Source List.
- Provide necessary access to clients and Operations team members.
- Implement Local Service delivery tools (case management tool, call center, SLA reporting tool, etc.).
- Coordinate and lead client and BAU Operations trainings to ensure readiness for go live.
- Coordinate and lead testing phases to ensure all in-scope systems are working and integrated as expected and configured according to the specifications agreed in the contract.
- Direct and plan the work, objectives, and resource models for transition to Operations activities.
- Identify and communicate project risks.
- Monitor delivery of the transition within agreed scope, quality, time, and budget.
- Prepare the hypercare period.
- Working experience in HR and Payroll services delivery/operations.
- Payroll experience.
- Experience in coordination between different stakeholders within an organization.
- Strong communication skills, with previous customer-facing/liaison experience.
- Good English and Spanish skills written and verbal (additional language is a plus).
- Highly organized with the ability to oversee large and multiple projects.
- Good PC Literacy – Word, Excel, Project, and PowerPoint.
- The role will involve local country and international travel and time away from home.
- Experience in working closely with operational teams.
- Ability to manage process/service workshops with multiple customer contacts.
- Service testing experience – System Integration Test, Scenario-Based Test, Service Rehearsal, and Parallel Runs.
- Handling of knowledge transfer and service transitions.
We offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Estimated salary: $80,000 - $100,000 per year, depending on location and experience.
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