Strategic Payroll Operations Manager
hace 4 semanas
As a key member of the Alight team, you will be responsible for ensuring the highest level of payroll excellence across all accounts.
Key Responsibilities:
- Develop and maintain Service Level Agreements (SLAs) to ensure timely and accurate payroll delivery.
- Oversee the development and implementation of process improvements to enhance payroll operations.
- Ensure the adoption and maintenance of standards and tools across all accounts.
- Develop and lead a high-performing team to deliver exceptional payroll services.
- Monitor and analyze account status, identifying areas for improvement and implementing corrective actions.
- Collaborate with the commercial team to identify sales opportunities and develop strategies to drive growth.
- Develop and maintain metrics and reporting to measure payroll performance.
- Build strong relationships with internal stakeholders to drive business growth and improve customer satisfaction.
Additional Responsibilities for Senior Managers:
- Lead client escalations and develop solutions to address complex issues.
- Provide guidance and support to team members to ensure their success.
- Act as a site leader to drive local business growth and improve customer satisfaction.
Required Education and Experience:
- Bachelor's degree or equivalent in a related field.
- A minimum of 15 years of experience in payroll operations, with at least 7 years in a leadership role.
- Advanced English language skills, with the ability to communicate complex ideas effectively.
- Domain expertise in payroll technology and solutions, with a preference for SAP experience.
Alight offers a competitive total rewards package, continuing education and training, and opportunities for growth and development within a global organization.
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