Renewal Contract Manager

hace 3 semanas

Buenos Aires, Buenos Aires C.F., Argentina Labster A tiempo completo
Contract Renewal and Customer Retention

Labster is looking for a skilled Renewal Contract Manager to join our team. As a key member of our customer success team, you will be responsible for managing the contract renewal process for our existing customers. Your primary goal will be to ensure a smooth and efficient renewal process, working closely with our Customer Success Managers (CSMs) to deliver excellent customer service and support.

Key Responsibilities:

  • Coordinate the renewal process for a portfolio of customers.
  • Ensure timely and accurate processing of renewals in collaboration with the CSM.
  • Provide high-quality customer service by promptly addressing any questions or concerns related to renewals.
  • Assist with contract management, including preparing renewal agreements and documentation.
  • Identify potential risks in the renewal process and escalate to the CSM when needed.
  • Ensure the accuracy of customer renewal data in the CRM system.
  • Proactively follow up on outstanding renewals to ensure timely closures.
  • Collaborate with the sales and finance teams to ensure seamless execution of renewal contracts.

Requirements:

  • 1-2 years of experience in a customer-facing role, preferably in a SaaS or technology environment.
  • High attention to detail and excellent organizational skills.
  • Strong communication skills in English (written and verbal).
  • Proactive and solution-oriented mindset with a focus on customer success.
  • Experience with CRM tools (e.g., Salesforce, HubSpot) is a plus.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Customer-focused mindset with a commitment to delivering a positive customer experience.
  • Ability to work effectively as part of a team and collaborate with various departments.

Why Labster:

At Labster, we empower the world with knowledge by providing immersive technology that improves lives. Our mission is to captivate learners and dismantle barriers through innovative education solutions. As a leader in immersive learning, Labster redefines STEM education by breaking down societal and economic barriers, enabling students to flourish in their careers and communities. If you're passionate about making a tangible difference in the world through education and healthcare innovation, this role will amplify your impact.

What's in it for you:

  • Competitive compensation and comprehensive benefits package.
  • Equity program, providing you the opportunity to have ownership in the company's growth.
  • Generous parental leave policy, including a phased return to work program to support your transition.
  • Work with flexibility in a remote-first organization that values work-life balance.
  • Flexible vacation policy so you can recharge when you need it.
  • Opportunities to travel and connect with colleagues from around the world.
  • Access to free 1:1 therapy sessions and mental health support through a membership with iFeel.
  • The chance to get involved with our Values in Action and LGBTQIA+ Employee Resource Groups, promoting a diverse and inclusive workplace.

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