Technical Quality Manager Early Talent Catalyst
hace 3 semanas
Drive Customer Success with SAP
We're seeking a Technical Quality Manager to join our team and support the success of our customers. As a trusted advisor, you'll define and orchestrate the portfolio of services to SAP Premium Engagement Customers.
Key Responsibilities
- Establish trusted relationships with customers to drive action plans
- Define the Premium Engagement portfolio & service plan with the customer
- Identify innovation opportunities leveraging SAP's technology innovation portfolio
- Review services delivered by SAP as part of the engagement and discuss with main stakeholders
- Support the adoption of SAP recommendations by the customer
- Prepare and present regular reporting
Risks and Issues Management
- Anticipate and identify functional / technical risks and top issues
- Drive prevention of risks and resolution of issues according to engagement deliverables
- Escalate critical situations
Engagement Extension and Renewals
- Ensure value recognition and visibility of value delivered at the customer
- Support extensions of the contract and renewal towards contract end date
Requirements
- Bachelor's degree in business, engineering, computer science or management information systems
- Ability to handle ambiguity
- Strong people leadership and management skills
- Problem-solving skills and strong work ethic
- Excellent verbal, written, and presentation communication skills
- Fluent English and Spanish (written and oral) required
- Portuguese (written and oral) a plus
- Open to travel
- Work experience a plus
This role is based in Buenos Aires, Argentina.
About SAP
SAP is a global leader in enterprise software and software-related services. We help organizations run better by providing them with software solutions and services that give them the ability to make their business processes more efficient and their business more intelligent.
Join SAP
SAP is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion and are proud to be an affirmative action employer. If you have any disability or require assistance with your application, please contact our Recruiting Operations team.
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