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Business Development Manager
hace 1 semana
As a Business Development Manager at Velexa, you will be responsible for building and maintaining strong relationships with our clients. This includes ensuring seamless onboarding, trust-based relationships, and championing the success of clients and their Executive Assistants.
About Us
At Velexa, we empower our clients to reach their full potential by connecting them with world-class executive assistants. Our mission is twofold: to simplify our clients' lives by providing exceptional support, and to foster a thriving environment where our team can grow professionally and make a lasting impact.
Your Key Responsibilities
- Client Relationship Management: Act as the primary point of contact for clients and EAs, ensuring an exceptional onboarding experience during their first 90 days and maintaining a strong, supportive relationship throughout the client engagement.
- Executive Assistant Matching and Coordination: Oversee the client - EA matching process and integration of EAs into client workflows, ensuring alignment with client expectations.
- Process Optimization and Documentation: Identify opportunities for clients to optimize their schedules, prioritize tasks, and improve productivity.
- Retention and Growth: Monitor client satisfaction and proactively address at-risk accounts to ensure long-term success.
Requirements
To be successful in this role, you should have:
- Professional Experience: At least 2 years in a client-facing role (e.g., Customer Success, Client Onboarding, Account Management). Ideally, you've worked with 7- to 8-figure business owners and entrepreneurs based in North America.
- Communication Excellence: Exceptional verbal and written communication skills to build trust and synthesize complex information into actionable insights.
- Organizational Mastery: Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
- Proactive Problem-Solving: A solutions-oriented mindset with a knack for turning challenges into opportunities.
- Collaborative Spirit: Ability to work effectively with cross-functional teams while keeping client success at the forefront.
