Senior Customer Success Manager

hace 1 mes


Buenos Aires, Argentina Arkose Labs Inc. A tiempo completo
About the Role

We are seeking a highly skilled Senior Customer Success Manager to join our team at Arkose Labs Inc. As a key member of our customer-facing team, you will be responsible for driving business growth and ensuring high customer satisfaction through strategic account management and technical consulting.

Key Responsibilities:

  • Partner with top customers to develop and execute strategic plans for success, enhancing the customer experience and driving business growth.
  • Build and maintain strong relationships with customers, cross-functional teams, and internal stakeholders to ensure seamless communication and collaboration.
  • Identify expansion opportunities, manage renewal risk, and guide customers through the renewal process in partnership with sales teams.
  • Advocate for security best practices and drive product adoption through technical consulting and strategic account management.
  • Collaborate with the business to deliver consistent high-quality service and keep customers engaged, identifying service enhancements and potential problems to ensure continuous improvements to customer security posture.

Requirements:

  • 8+ years of relevant experience in account management, customer success, and/or consulting services in a technical environment.
  • Proven track record of managing and delivering technical customer projects successfully, with experience in enterprise technology sales and value confirmation.
  • Excellent communication and presentation skills, with the ability to build trusting relationships with customers and internal stakeholders.
  • Basic understanding of development and web infrastructure operations, with the ability to quickly learn and support new technologies.
  • Demonstrated experience providing Level I & II technical support and a strong attention to detail.
  • Self-motivated with demonstrated problem-solving skills, a team player, and a strong work ethic.

Why Arkose Labs?

At Arkose Labs Inc., we value people, teamwork, customer focus, and execution. We are a collaborative ecosystem where you will partner with influential brands, tackling demanding technical challenges to safeguard hundreds of millions of users across the globe. Join us in shaping the future of technology and driving global change.



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