Technical Support Lead for APIs

hace 2 días


Buenos Aires, Buenos Aires C.F., Argentina Hitachi Vantara Corporation A tiempo completo

About Our Company

GlobalLogic is a leader in digital engineering, helping brands across the globe design and build innovative products, platforms, and digital experiences. We integrate experience design, complex engineering, and data expertise to accelerate our clients' transition into tomorrow's digital businesses.

About the Role

We are looking for a Digital Engineering Team Lead to guide the API onboarding process, working closely with API Producer teams, architects, engineers, and technical writers to ensure a smooth and successful API integration. You will also work with API Consumers to ensure they can access and leverage APIs on our platform.

Key Responsibilities

  • Lead a team of support engineers, fostering a collaborative and high-performing environment.
  • Manage day-to-day support operations, ensuring timely resolution of customer issues and escalations.
  • Collaborate closely with engineering, product, and other cross-functional teams to resolve complex issues and drive product improvements.

Requirements

  • +5 years of experience in a technical support role, with 1-2 years of experience leading a team.
  • Proven experience supporting both internally and externally facing products.
  • Understanding of REST APIs, GraphQL, SOAP, and/or other API types.

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