Hiring Manager Support Role

hace 1 día


San Fernando del Valle de Catamarca, Catamarca, Argentina Ashby A tiempo completo

About Go To Market

Ashby's Go To Market function is focused on delivering exceptional customer experiences through best-in-class products and services. Our Support team plays a critical role in achieving this goal by providing timely and effective support to our customers.

Key Objectives

The primary objectives of this role are to:

  • Deliver high-quality support to customers, ensuring their needs are met and exceeded.
  • Work collaboratively with cross-functional teams to resolve customer issues and improve our products.
  • Analyze customer feedback to identify areas for product improvement and recommend changes.

Responsibilities and Accountabilities

In this role, you will be responsible for:

  • Providing expert-level support to customers via phone, email, and chat platforms.
  • Collaborating with internal stakeholders to resolve complex customer issues.
  • Developing and maintaining comprehensive knowledge of our products and services.

Requirements and Qualifications

To succeed in this role, you will need:

  • Proven experience in providing B2B support to customers.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with CRM software and other tools used in customer support.

Benefits and Perks

Ashby offers a competitive salary, equity package, and benefits including:

  • 10-year exercise window for stock options.
  • Unlimited PTO with four weeks recommended per year.
  • 12 weeks of fully paid family leave in the US.
  • Generous equipment, software, and office furniture budget.
  • $100/month education budget.


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