Hiring Manager Support Role
hace 7 días
About Go To Market
Ashby's Go To Market function is focused on delivering exceptional customer experiences through best-in-class products and services. Our Support team plays a critical role in achieving this goal by providing timely and effective support to our customers.
Key Objectives
The primary objectives of this role are to:
- Deliver high-quality support to customers, ensuring their needs are met and exceeded.
- Work collaboratively with cross-functional teams to resolve customer issues and improve our products.
- Analyze customer feedback to identify areas for product improvement and recommend changes.
Responsibilities and Accountabilities
In this role, you will be responsible for:
- Providing expert-level support to customers via phone, email, and chat platforms.
- Collaborating with internal stakeholders to resolve complex customer issues.
- Developing and maintaining comprehensive knowledge of our products and services.
Requirements and Qualifications
To succeed in this role, you will need:
- Proven experience in providing B2B support to customers.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with CRM software and other tools used in customer support.
Benefits and Perks
Ashby offers a competitive salary, equity package, and benefits including:
- 10-year exercise window for stock options.
- Unlimited PTO with four weeks recommended per year.
- 12 weeks of fully paid family leave in the US.
- Generous equipment, software, and office furniture budget.
- $100/month education budget.
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