Incident Manager

hace 6 meses

Buenos Aires, Argentina Fiserv, Inc. A tiempo completo

**Calling all innovators - find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Incident Manager

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv

We are looking for an incident manager

Within their responsibilities
- Experience working in client-facing positions is necessary.
- Experience in working with ITIL processes.
- Experience leading restoration efforts during critical incidents, coordinating technical resources from multiple teams.
- Strong interpersonal skills to partner with other stakeholders in technology, operations, and business organizations. Excellent verbal and written communication. One team mentality.
- Ability to work under pressure and prioritize.
- Analytical and problem-solving skills.
- Strong leadership skills and the ability to generate engagement in the team, working towards a common goal.
- Experience analyzing incident related metrics, elaborating reports, and identifying improvement opportunities.
- Working experience in matrix organizations supporting local and global teams.
- Experience in IT Application and Infrastructure support.
- Experience in payment and/or financial industry is desirable.
- Languages: English fluent

Thank you for considering employment with Fiserv. Please:

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**What you should know about us**:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

**Our commitment to Diversity and Inclusion**:
**Warning about fake job posts**:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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