![Infracommerce Latam](https://media.trabajo.org/img/noimg.jpg)
Customer Service Team Leader
hace 3 semanas
Comenzamos un 2024 a puro crecimiento Estamos revolucionando el e-commerce en Latam
Si tienes ganas de sumarte a esta gran familia, te contamos que estamos buscando a un/una Customer Service Team Leader para nuestro equipo de Customer.
Somos especialistas en Digital Commerce en todo Latinoamérica, proporcionamos servicios full commerce para marcas líderes, poniendo al consumidor en el centro de la experiência a través de nuestra solución omnicanal. Nuestro enfoque está en la excelencia sobre cómo implementamos proyectos de alta complejidad y gran escala, generando las mejores experiências digitales y físicas.
Con más de 750 marcas en toda la región y 14 centros de distribución en 9 países de Latinoamérica, junto a Brandlive, Ecomsur y Summa Solutions, formamos parte de Infracommerce, el mayor ecosistema modular, flexible y escalable para operar su estrategia digital en toda la región.
Contamos con más de 4.000 talentos en nuestros equipos, apasionados del digital commerce y la innovación, que trabajan todos los días para fortalecer la relación entre las marcas y sus consumidores, impactando en las métricas de cada negocio.
**Requisitos**:
¿Qué necesitamos de vos?
Metodologías de mejora de procesos y generación de métricas/reportes
**Microsoft Office**: Nível avanzado
Inglés intermedio (deseable)
Experiência en Contact Center
Gestión de KPIs clave del área
Adaptación al cambio
Innovación
Orientación al cliente
Vocación de servicio
Capacidad de análisis
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