Customer Support
hace 5 meses
En ÜMA no hay dos días iguales y eso, nos encanta
Trabajamos con pasión y dedicación para ser la plataforma líder en LATAM de Salud y bienestar.
Propósito del puesto
Quien ocupe la posición estará encargado de brindar soporte diario y de garantizar el éxito en la resolución de problemas de nuestros usuarios. ¿Qué tareas te esperan como Customer Support en ÜMA? Dar soporte a pacientes y médicos que utilizan nuestra plataforma de Salud y Bienestar a nível global UMA. Colaborar con las métricas del área a fin de cumplir los estándares y objetivos Reportar incidencias al área de desarrollo. Colaborar en implementaciones cuando sea necesario. Ser proactivo a la hora de detectar y mostrar posibles mejoras en el producto y en el área.
ÜMA - Health es una Plataforma Digital de Salud y Bienestar apalancada en Inteligencia Artificial. Somos un equipo internacional y multidisciplinario formado por Ingenieros, Científicos, Psicólogos y Médicos con el propósito de mejorar la calidad de los servicios de salud para ayudar a las personas.
Con presencia en LATAM, hemos logrado más de 2,5M atenciones, brindándole servicio a más de 900.000 usuarios.
**Requisitos**:
¿Qué estamos buscando? Experiência mínima de 6 meses en áreas de atención al cliente/soporte técnico Orientación al cliente Alto sentido de compromiso Proactivo y dinámico
Es un plus Conocimientos en bases de datos (Firebase) Conocimientos en zendesk Experiência en uso JIRA Conocimientos de Customer Experience y métricas del área
Beneficios
¿Por qué sumarte a UMA?
Porque vas a poder potenciar tu carrera profesional trabajando con las mejores tecnologías, por objetivos y con metodología MVP que nos da la libertad para tomar nuestras propias decisiones.
Porque vas a ser parte de un equipo interdisciplinario formado por Data Science, Ingenieros, B.I. y profesionales de la salud que trabaja a la vanguardia en tecnologías.
y porque además tenemos..
️ Home office a elección (sabemos que podés dar lo mejor estés donde estés)
Semana off en las fiestas
❤ Cobertura prepaga premium
Plataforma de idiomas
Día off por Cumpleaños
y mucho más, pero te lo contamos en la entrevista
Si sos del team co-workers, tenemos oficinas abiertas 7x24 en el barrio de Coghlan (Pet Friendly ❤️ )
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