Service Desk Analyst
hace 1 semana
**Responsibilities**:
- Log, classify, troubleshoot, resolve or escalate incidents or requests using ITSM tools and according to internal procedures
- Advise customers on appropriate course of action and timelines using a professional, customer oriented language
- Act as an interface between customers and Endava support teams
- Collaborate with internal/external departments to deliver a high quality service
**Qualifications and Experience**:
- Advanced Portuguese and English skills - mandatory
- Passionate about technology (we will teach you the rest)
- Strong communication, problem solving and interpersonal skills
- Open to working with demanding customers and deliver to tight deadlines
- Adaptable and good team player
**Additional Information**:
**What's in it for you?**
- Company paid subscription to e-Learning Platforms
- Access to technical and soft skills trainings (Design Thinking, Customer Care, Stress Management, etc.)
- Best in class medical care subscription
- Experience in working with ITSM tools, Active Directory, MS Office, Azure etc.
- Access to growth opportunities in a global and fast developing company
- Special discounts and offers
- Fitness deduction
- Referral bonuses for new hires recommended by you
**Your working schedule**:
- Shift flexibility
- Hybrid work model
The rest is for you to discover
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