Service Desk Analyst
hace 6 meses
**Responsibilities**:
- Log, classify, troubleshoot, resolve or escalate incidents or requests using ITSM tools and according to internal procedures.
- Advise customers on appropriate course of action and timelines using a professional, customer-oriented language.
- Act as an interface between customers and Endava support teams.
- Collaborate with internal/external departments to deliver a high-quality service.
**Qualifications and Experience**:
- Advanced English language skills - mandatory
- Passionate about technology (we will teach you the rest)
- Strong communication, problem solving and interpersonal skills.
- Open to working with demanding customers and deliver to tight deadlines.
- Adaptable and good team player.
**Additional Information**:
**Benefits**:
- Collect up to 30 - 50 - 70% of your salary in USD with our Endava Dual Pay program.
- Take good care of your family by choosing one of our premium medicine plans and using our Child-Care Allowance.
- Achieve an excellent work-life balance with a hybrid work model.
- Enjoy your free time with our flexible vacation days (in which only business days add to the count).
- Develop your talent by participating in our internal Communities, Career Coaching, and Line Management programs.
- Broaden your horizons by using our Education Allowance, for training purposes.
- Keep fit, healthy, and safe with our Fitness Allowance and Wellbeing program; and Up your game with our English Language program to discover all the possibilities we have for you at Endava Start building your future today, with us. We can’t wait to welcome you on board
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