Service Desk Analyst
hace 2 semanas
**Responsibilities**:
- Monitor Customer infrastructure alerts using specific tools
- Log and classify each incident or request using Service Management tools
- Provide 1st level IT service support - perform troubleshooting and resolve if possible, perform Request Fulfillment
- Escalate incidents or requests to appropriate support teams in case resolution is not possible at SD level
- Keep Customer updated on agreed intervals, based on Service Level Agreements
- Provide details on cause, resolution or steps using non-jargon terms
- Act as an interface between Customers and Endava support teams
**Qualifications and Experience**:
- Advanced English skills - mandatory
- Passionate about technology, even if you don’t have previous experience in IT
- Strong problem solving and communication skills
- Open to working with demanding customers and deliver to tight deadlines
- Adaptable and good team player
**About Endava**:
Endava is reimagining the relationships between people and technology. For the past 20 years it has helped some of the world's leading Finance, Insurance, Telecommunications, Media, Technology and Retail companies accelerate their ability to take advantage of new business models and market opportunities. We have more than 10000 employees located in close to client locations in Denmark, Germany, Netherlands, United Kingdom, United States and nearshore delivery centers in the EU: Romania, Bulgaria, Croatia and Slovenia; Central European Countries: North Macedonia, Moldova, Serbia and Bosnia and Herzegovina; Latin America: Argentina, Colombia and Uruguay.
**Additional Information**:
**What's in it for me?**
- Get a full time Job
- Experience a fast paced environment, working on a 24/7 shift pattern schedule (3 shifts)
- Take IT trainings to become an agile computer user and other trainings relevant to you
- Gain exposure to technologies like: windows server, VMware, exchange server, monitoring tools etc
- Unlock your potential and gain access to IT job roles
- Communicate with customers, in a customer-oriented environment
**About Endava**:
Endava is reimagining the relationships between people and technology. For the past 20 years it has helped some of the world's leading Finance, Insurance, Telecommunications, Media, Technology and Retail companies accelerate their ability to take advantage of new business models and market opportunities. We have more than 10000 employees located in close to client locations in Denmark, Germany, Netherlands, United Kingdom, United States and nearshore delivery centers in the EU: Romania, Bulgaria, Croatia and Slovenia; Central European Countries: North Macedonia, Moldova, Serbia and Bosnia and Herzegovina; Latin America: Argentina, Colombia and Uruguay.
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