In-market Service Ambassador Manager

hace 6 meses

Buenos Aires, Argentina Pfizer A tiempo completo

ROLE SUMMARY

The Meetings, External Engagements, & Travel (MEET) In-Market Service Ambassador Manager will be responsible for serving as the POC for event preparation and walkthroughs, post-event feedback and analysis, and on-site event day support in Argentina. This role will also provide live support as needed and assist with promoting MPA accountability. Finally, this role will serve as the first point of contact for Argentina for any escalations or non-standard requests for support.

This Manager will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally across the organization to help identify opportunities for continuous improvement that will allow the MEET organization to better serve its customers.

This role will be based in Argentina, work with the regional operations team, payments team, and other COEs as appropriate, and report directly to the Regional Service Ambassador Manager.- Serve as first-line for Business representatives who come to the MEET organization with issues, questions, or non-standard requests for support regarding card support, travel, PT&E, payment issues, and other event needs- Work to resolve issues as possible or escalate to the applicable / accountable MEET analyst as-needed- Represent MEET as the face to the business for in-market customers- Support MEET regional team for key event activities including event preparation and walkthrough, post-event feedback and analysis, on-site support, and customer care- Work with the Regional Service Ambassador Manager to identify opportunities to improve the customer experience for healthcare providers and Pfizer customers- Provide on-site meetings and event support- Standardize the customer experience to ensure alignment with global model- Oversee MPA completion of PO and project plan (in coordination with MEET regional team as needed)- Provide on-site meetings and event support- Perform demand management forecasts to help MPAs better plan their staffing needs- Track issues and resolutions, providing reports to regional customer service leads- Provide key event services including Business Unit coordination, MPA oversight, event walkthroughs, post-event feedback, venue selections, budget management, 3rd party coordination, customer care, and day-of support

BASIC QUALIFICATIONS- Strong customer service skills and mindset- Ability to manage multiple client stakeholders- Good organizational skills to coordinate and manage multiple priorities- Strong technical skills in managing transactions within a global system- Strong written and verbal communication skills enabling effective communication with all levels of management- Understanding of compliance/financial controls- Ability to present to senior leaders- Ability to work under pressure and ability to lead- High level of self-motivation, energy, and flexibility- Understanding of My Anti-Corruption Processes and Policies Policy (MAPP) terms and healthcare compliance policies- Strong interpersonal and organizational skills- Proficiency in PC skills (MS Excel, Word, PowerPoint) required- SAP / Ariba experience preferred- Ability to manage reporting needs for business, BU, Compliance, Audit, etc.- Highly focused on customer service- Understanding of the technology landscape that supports MEET- Strong analytical thinking and problem-solving skills

PREFERRED QUALIFICATIONS- Typical Years of Experience: 5+ years (3+ years with MBA / MS) of experience in accounting, compliance, or relevant function, preferably in a shared service with strong compliance controls- Minimum of bachelor’s degree in Business, Finance, or a related discipline- Fluency in English and Spanish is a must; additional languages preferred- Strong customer service experience and stakeholder management experience- Strong compliance experience and financial or audit controls background- Demonstrated diverse leadership experiences including: the ability to influence and collaborate with peers,- Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies- Previous experience with pharmaceutical companies is preferred- Comprehensive knowledge of meetings and events logistics and processing- Deep expertise and understanding of a large compliance related, customer facing operations team- Ability to engage with senior executives to influence decisions- Recognized as a leader who delivers strong financial and customer experience results- Project management & communications skills- Experience with Foreign Corrupt Practices Act transactions preferred

PHYSICAL/MENTAL REQUIREMENTS
- Position is located in Argentina. Travel would be for work related needs only. Weekend work could be necessary based on volumes._

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

EEO (Equ

  • Customer Service Ambassador

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

    About SaganSagan is a dynamic and innovative company that values customer satisfaction above all else. Our team of experts is dedicated to providing exceptional service to our clients, and we are seeking a highly motivated and skilled Customer Service Ambassador to join our ranks.Job Title: Customer Service AmbassadorLocation: Remote (PST/CST Timezone)Work...

  • Customer Service Ambassador

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina JD A tiempo completo

    Role OverviewIn this dynamic and challenging role, you will be at the forefront of delivering exceptional customer service to ensure an unbeatable shopping experience. As a Customer Service Ambassador, you will play a key part in making GO an unbeatable place to shop.Your primary focus will be on engaging with customers, supporting a culture of exceptional...

  • Customer Service Ambassador

    hace 4 semanas

    Buenos Aires, Buenos Aires C.F., Argentina JD A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Service Ambassador to join our team at JD Sports. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences and providing timely resolutions to customer inquiries.As a Customer Service Ambassador, you will be the first point of contact for...

  • Customer Service Ambassador

    hace 7 días

    Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

    Role OverviewSagan is seeking a highly motivated Customer Service Ambassador to join our team. In this role, you will play a pivotal part in ensuring customer satisfaction by booking service appointments and handling inquiries with professionalism, empathy, and a high-energy attitude.Key Responsibilities:Convert incoming customer calls into booked service...

  • Customer Service Ambassador

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina The Customization Group A tiempo completo

    About The Customization GroupWe are a global leader in mass customization, with facilities in the USA, Poland, and Latvia. Our team manufactures up to 500,000 personalized products daily, reaching millions of customers through our online shops and partnerships.Our Business ModelWe prioritize sustainability and innovation through our digital on-demand...

  • Market Manager

    hace 4 meses

    Buenos Aires, Argentina Expedia Group A tiempo completo

    **Market Manager** The Market Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base. The Market Manager works with lodging partners within their assigned territory to help maximize the production...

  • Customer Service Ambassador

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Ovextech A tiempo completo

    About Ovextech:A leading provider of BPO and IT solutions, we empower businesses through customer-centric services. Our vision is to Think, Innovate, Grow.As a Customer Service Ambassador, you will act as a liaison, providing product information, answering questions, and resolving issues with accuracy and efficiency.ResponsibilitiesKey...

  • Global Sales Ambassador

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Yousign A tiempo completo

    Unlock Your Potential as a Global Sales AmbassadorWe are seeking an exceptional International Enterprise Sales Professional to join our dynamic team at Yousign. As a Global Sales Ambassador, you will play a crucial role in driving sales growth and expansion into the European market.About the RoleThis is an excellent opportunity for a seasoned sales...

  • Customer Service Ambassador

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina CPJ Recruitment A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our vibrant team based in Nottingham. As a key member of our customer service function, you will play a crucial role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Manage inbound calls from customers, providing timely and...

  • Customer Service Ambassador

    hace 4 semanas

    Buenos Aires, Buenos Aires C.F., Argentina JD A tiempo completo

    Role Overview:To make JD an unbeatable place to shop, we are seeking a dedicated and customer-focused individual to deliver exceptional service and store standards.Key Responsibilities:Engage customers by following our service model, providing a positive shopping experience, and building customer relationships.Support a culture of exceptional customer...

  • Territory Manager in Service

    hace 3 meses

    Buenos Aires, Argentina Ecolab A tiempo completo

    Join Ecolab’s sales team as a **Territory Manager** This outside sales opportunity is within our industry leading Institutional division, which offers comprehensive chemical products and solutions to meet the needs of customers across the foodservice and hospitality industries. After completing an initial training program, you will be assigned to an...

  • Service Delivery Manager

    hace 6 meses

    Buenos Aires, Argentina Tetra Pak A tiempo completo

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ **Job Summary**: At Tetra Pak we are looking for new Service Delivery Manager who will...

  • Market Access Manager

    hace 6 meses

    Buenos Aires, Argentina Biogen A tiempo completo

    The Market Access Manager (KAM) drives business results through engaging with the assigned payer accounts to optimize price and coverage of the BIIB portfolio. To this end, the Market Access Manager (KAM) makes an inventory of the payer accounts in the assigned territory to enable prioritization, maps the assigned accounts, understands their decision...

  • Market Access Manager

    hace 6 meses

    Buenos Aires, Argentina Biogen A tiempo completo

    Job Description The Market Access Manager (KAM) drives business results through engaging with the assigned payer accounts to optimize price and coverage of the BIIB portfolio. To this end, the Market Access Manager (KAM) makes an inventory of the payer accounts in the assigned territory to enable prioritization, maps the assigned accounts, understands...

  • Techinical Service Manager

    hace 6 meses

    Buenos Aires, Argentina JP&F Consultoria A tiempo completo

    **Descrição**:Technical Service manager (TSM) with two main roles: Outage Planning / Scheduling / Resource Management for Long Term Service Agreement, O&M, open market service projects for large steam turbines, gas turbines and local engineer's development (soft/ technical skills). English language level Proficient (must). Conduct full outage planning,...

  • Project Manager

    hace 6 meses

    Capital Federal, Buenos Aires, Argentina Worldgroup Careers MWT A tiempo completo

    **Project Manager - **Market Website Rollouts** MRM is a Digital Marketing and Advertising leading multinational company. A Project Manager is responsible for managing production and teams on a day-to-day basis, to guarantee the efficient delivery of production. We are looking for a PM to work with Market Website Rollouts for an important international...

  • Brand Ambassador and Digital Media Specialist

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina TOP A tiempo completo

    About UsTOP is a cutting-edge, full-service global PR and marketing agency that empowers brands to reach their full potential.We're driven by a unique story-based and data-driven approach, which has enabled us to become the world's fastest-growing PR, influencer marketing, and digital agency.Job Title: Brand Ambassador and Digital Media SpecialistJob...

  • Senior Live Service Product Manager

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Remote People A tiempo completo

    Horizons represents our client, a renowned South Korean game company, in finding a skilled Product Manager to oversee the Taiwan live service for BrownDust 2.We are seeking a highly motivated and experienced Product Manager to lead the Taiwan market strategy, focusing on fanbase growth and expansion of expertise in collectible card games.Key...

  • Customer Service Ambassador

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is proud to present an exciting opportunity for a skilled Customer Service Representative to join their team in Lisbon, Portugal.As a customer-facing professional, you will be responsible for addressing inquiries through various channels, evaluating concerns, and implementing measures to fulfill customer requirements.With a strong...

  • Account Manager, Mid Market

    hace 1 mes

    Buenos Aires, Argentina Meta A tiempo completo

    **Account Manager, Mid Market Responsibilities**: - Support our advertising customers by several channels such as - phone, in person meetings and video conferences and deliver consultative support and education on our Meta products - Support our clients in managing their strategy and needs - Perform data analysis and execute data-informed initiatives that...